TechSoup Customer Service & Support
- How do I contact TechSoup U.S. Customer Service?
- Unable to access TechSoup Customer Service’s Live Chat?
- TechSoup Support Services & Resources
- How to Ensure You Receive TechSoup Email Communications
- TechSoup Website Issues: Unable to Load or Receiving Error Messages
- TechSoup Website Issues: Unable to Provide Payment
Getting Started with TechSoup
TechSoup & Nonprofit Program Policies
- Returns and Refunds Policy
- Terms of Use: Nonprofit Offers Acquired Through TechSoup
- Providers' Policies: Nonprofit Eligibility Requirements and Restrictions
- 3rd Party Consultants & Companies: Important Policies and Information
- Terms of Use: Offices and Staff Located Outside the United States
- Not Recommended: Sharing a Representive's TechSoup Account
Eligibility & Qualification Status
- 501(c)(3) Public Charity Tax-Exempt Status Required
- Eligibility: Awaiting 501(c)(3) Public Charity Tax-Exempt Status Approval from the IRS
- Eligibility: Places of Worship and Religious Organizations
- Eligibility: Libraries, Library Systems, Library Consortiums, and Library Districts
- Qualification Status: Locating and Understanding the Status in Your TechSoup Account
- Eligibility: Branch and Chapter Locations
TechSoup Account Access & Management
- Member Details: How to View and Edit
- Organization Details: How to View and Edit
- Password and Log In Support
- Association Code: How to View and Edit
- How to View Your Organization Type and Sub-Type
- How to Add Additional Representatives to Your Organization's TechSoup U.S. Account
Offer Availability, Requests, & Licensing
- How to Access Nonprofit Offers Through TechSoup
- How to find products and services, and review offer Information on TechSoup?
- How do I find my validation tokens?
- Offer is Out of Stock
- Why does TechSoup charge an administrative fee?
- Does TechSoup save my payment information?
Requests (Orders) & Fulfillment
- Accepted Payment Methods
- How can I check the status of a request?
- Pending Request (aka Order): How to Edit Payment, Add Payment, or Cancel
- Subscriptions & Membership: How to Manage Reoccurring Payments
- Subscriptions & Membership: Overview
- Request History: How to View Invoices and Offers Requested in the Past