TechSoup Customer Service & Support
- I'm receiving an error when providing payment on the TechSoup website, what should I do?
- I am experiencing issues with the TechSoup website, what should I do?
- I'm not receiving emails from TechSoup, what should I do?
- Unable to access TechSoup Customer Service’s Live Chat?
- TechSoup Support Services & Resources
- How do I contact TechSoup Customer Service?
TechSoup Membership
Getting Started
- Can a fiscally sponsored organization or program join TechSoup?
- My organization is not a 501(c)(3) Public Charity or a public library, can TechSoup still support us?
- How do I confirm my email after I join TechSoup or update my login email address?
- Where are my validation details and what does my qualification status mean?
- How do I join TechSoup?
- Can churches and other religious organizations join TechSoup?
Account Access and Management
- How do I edit my member information?
- What is my organization's type and sub type?
- Where can I find and edit my organization's account information?
- Where can I find and edit my organization's association code?
- I can't login to my TechSoup account, what should I do?
- How can I remove someone from my organization's account?
Rules and Eligibility
- Which offers is my organization eligible for?
- Why are there eligibility requirements?
- Why am I being blocked from checking out?
- I've been waiting for my IRS determination letter for a long time. Can TechSoup recognize organizations that are waiting for their determination letter?
- Can we donate, give, or sell products we get through TechSoup to other organizations or people outside our organization?
- Can I request offers for our offices and staff located outside the U.S.?
Offer Availability, Requests, and Licensing
- How do I access or request nonprofit offers?
- How to find products and services, and review offer Information on TechSoup?
- How do I find my validation tokens?
- Does TechSoup support Google for Nonprofits?
- Does TechSoup save my payment information?
- Why did TechSoup increase some administrative fees?
Request Status and Fulfillment
- How do I add or edit my payment information on file for subscription renewal?
- How do I manage recurring payments for subscriptions or other offers through TechSoup?
- Can I return, refund, or exchange offers received through TechSoup?
- How can I change or cancel a request?
- How can I check the status of a request?
- The Norton link in my TechSoup fulfillment email isn’t working. What should I do?