TechSoup Customer Service & Support
- How do I contact TechSoup U.S. Customer Service?
- Unable to access TechSoup Customer Service’s Live Chat?
- TechSoup Support Services & Resources
- How to Ensure You Receive TechSoup Email Communications
- TechSoup Website Issues: Unable to Load or Receiving Error Messages
- TechSoup Website Issues: Unable to Provide Payment
Getting Started
- TechSoup Membership Options
- How to Join TechSoup U.S.
- Your Organization Has Already Joined TechSoup
- Qualification Process
- Potentially Required: Qualification Documents
- How to Provide Qualification Documents
Account Access and Management
- Member Details: How to View and Edit
- Organization Details: How to View and Edit
- Password and Log In Support
- Association Code: How to View and Edit
- How to View Your Organization Type and Sub-Type
- How to Add Additional Representatives to Your Organization's Account
Rules and Eligibility
- 501(c)(3) Public Charity Tax-Exempt Status Required
- Eligibility Restrictions and Requirements for Nonprofit Programs
- Terms of Use: Nonprofit Offers Acquired Through TechSoup
- Places of Worship and Religious Organizations Eligibility
- Libraries, Library Systems, Library Consortiums, and Library Districts Eligibility
- Eligibility has Changed for a Nonprofit Offer or Program
Offer Availability, Requests, and Licensing
- How to Access Nonprofit Offers Through TechSoup
- How to find products and services, and review offer Information on TechSoup?
- How do I find my validation tokens?
- Offer is Out of Stock
- Why does TechSoup charge an administrative fee?
- Does TechSoup save my payment information?
Request Status and Fulfillment
- Sales Tax
- Subscription Renewal: How to Add or Edit Payment Information
- How do I manage recurring payments for subscriptions or other offers through TechSoup?
- Can I return, refund, or exchange offers received through TechSoup?
- How can I change or cancel a request?
- How can I check the status of a request?