Contents

• Overview
• Join TechSoup
• Check Your Eligibility
• Where to Access a Nonprofit Offer
• TechSoup Administrative (Admin) Fees
  • "Access to Discounted Rates" Offers
• Refunds and Returns Policy
• How to Request a Nonprofit Offer
• TechSoup Support and Consultation Options
  • How to Request Support
  • How to Request a Consultation

Overview

Welcome to TechSoup!  We are a 501(c)(3) nonprofit organization dedicated to helping nonprofits access the tech products and solutions they need to achieve their mission.  There are several ways to access nonprofit offers through TechSoup, which this TechSoup Support article will cover.  You can also review the reset of the TechSoup Support articles in Accessing Nonprofit Offers Through TechSoup to learn more.

Join TechSoup

To request offers from TechSoup and our corporate partners’ nonprofit programs sign up at www.techsoup.org and then add your organization to your TechSoup account.

Review the How to Join TechSoup U.S., and the articles in Getting Started with TechSoup and Eligibility & Qualification Status for more information about joining TechSoup.

Check Your Eligibility

Learn how to check your eligibility before moving forward with requesting a nonprofit offer through TechSoup.

Where to Access a Nonprofit Offer

Learn how to access a nonprofit offer through TechSoup.

TechSoup Administrative (Admin) Fees

Learn why TechSoup charges an administrative (admin) fee for most offers in the TechSoup catalogs.

"Access to Discounted Rates" Offers

When a product name includes "Access to Discounted Rates," the offer consists of specially discounted rates for products or services. This means that after you place your request and pay any administrative fees to TechSoup, you'll also pay the donor partner directly for the product or service. You can find the specific discounted rates in each product description. These rates are available only to eligible nonprofits and libraries through TechSoup.

Learn more about  "Access to Discounted Rates" Offers.

Refunds and Returns Policy

Generally, TechSoup and our corporate partners have a strict no refunds, returns, and no exchanges policy.

We recommend thoroughly reviewing an offer’s description, service details, and eligibility rules before checking out from the TechSoup catalog and TechSoup Plus catalog.

How to Request a Nonprofit Offer

1. Log into TechSoup.
    

2. Locate an offer within the TechSoup catalog and TechSoup Plus catalog.
    

3. Once you locate a product or service you would like to request, click the orange Add to Cart button (or Log In, if you are not logged in yet). 
   • If the offer requires a validation token, you will see a Get "Partner's Name" instead.  This will redirect you to the nonprofit portal where you will use the validation token.
      
4. View your cart, or check out, by clicking the shopping cart icon in the top right corner of your screen.
    
5. In your cart, click the blue CHECK OUT button.
    
6. Review the Donor Agreements thoroughly.  When ready, select I agree, then click the blue button CONTINUE.
    
7. Confirm the Shipping Information is correct, then click the blue button CONTINUE.
   • Only hardware offers are physically shipped.  All other nonprofit offers will be shipped electronically by email.
      
8. Provide a payment method, then click the blue button PAY BY CARD or SUBMIT PAYMENT.
   • Some subscription and membership nonprofit offers may require the payment method provided be saved for future renewals.
   • Some nonprofit offers only allow Debit / Credit Card or Electronic Check (ACH) payment.  Learn more about the payment methods TechSoup accepts.
   • An authorization hold will be added to the payment method's statement while the full charge is being processed.  After the request (aka order) is fulfilled or cancelled, the hold will be removed; this may appear as a double charge while the statement is updated. Learn more about authorization holds.
   • Having trouble adding payment?  Learn how to troubleshoot payment related issues on our website.
      
9. The website will be redirected to a confirmation page and your organization email address will receive a confirmation email.
   • If payment is rejected or Pay by Check selected, instructions on how to add payment will also be sent to the organization email address.  Learn how to view and update your organization email address and ensure you receive TechSoup's email communications.
      
10. TechSoup will process and fulfill most requests within three business days of receiving payment. 
    • Some offers require extra steps before fulfillment can be completed.  TechSoup or the corporate partner will send email notifications when additional steps are required.  Learn how to view and update your organization email address and ensure you receive TechSoup's email communications.
       
11. See TechSoup Support article, How to Access a Fulfilled Nonprofit Offer, for next steps.

TechSoup Support and Consultation Options

How to Request Support

Having trouble requesting a nonprofit offer through TechSoup?   Learn how to troubleshoot payment related issues on our website and contact TechSoup U.S. Customer Service for further assistance.

How to Request a Consultation

TechSoup Core and TechSoup Plus memberships have different consultation options available.  Learn more about the TechSoup membership options and how to confirm your TechSoup membership level.

TechSoup Core Members

TechSoup U.S. Customer Service can help answer basic questions about what TechSoup have available and connect you with resources and experts that may be able to answer your questions in more depth.

TechSoup Plus Members

Log in to the TechSoup Engagement Hub to access your TechSoup Plus membership benefits, which include 1:1 Consultations.  TechSoup Member Success can assist you with requesting the right nonprofit offers to meet your organization's specific needs.