Contents

• Overview
• Fulfillment Process
• Fulfillment Support

Overview

You've successfully requested a nonprofit offer through TechSoup, now what? Software and service offers are fulfilled electronically by email, while hardware offers are physically shipped.  Fulfillment emails for hardware offers will contain shipping and warranty information.

When reviewing offer's details in the  TechSoup catalog and TechSoup Plus catalog, check the Obtaining This Product section for details to confirm how you will receive that specific offer.

Some offers require extra steps before fulfillment can be completed.  TechSoup or the corporate partner will send email notifications when additional steps are required.  Learn how to view and update your organization email address and ensure you receive TechSoup's email communications.

Fulfillment Process

1. You organization locates a nonprofit offer it is interested in requesting through TechSoup.
2. Your organization completes check out and provides payment.
3. TechSoup processes and fulfills your request; typically within three business days of receiving payment.
4. When fulfillment is completed, TechSoup will send a fulfillment email for each nonprofit offer that was request to the organization email address.  
   • Fulfillment emails are sent from fulfillment@techsoup[.org].
   • Representatives (aka authorized agents) can also access their organization's Fulfillment Emails in their TechSoup account.
   • Do not send emails to or reply to emails from fulfillment@techsoup[.org]. This email alias' inbox is not monitored, you will not receive a response from TechSoup.

Fulfillment Support

Check the Request History in your TechSoup account to confirm the fulfillment status of the request (aka order), update or provide payment, or cancel your request.  You may need to update the date range outside the standard 30-day view to see all of your pending requests or search by request number.

Check the Fulfillment Emails in your TechSoup account to confirm if you have already received the fulfillment email.  Every fulfillment email sent by TechSoup to the organization will be accessible here.

Contact TechSoup U.S. Customer Service for any questions or support needs related to your fulfillment.