Contents

• Overview
  • Located Outside of the United States?
• TechSoup Systems: Current Status
• Hours of Operation
  • 2026 Closure Dates
  • Where to Confirm Hours of Operation
• How to Chat with a TechSoup U.S. Customer Service Representative
  • Step 1: Check our Hours of Operations.
  • Step 2: Select the Chat widget, located in the bottom right corner of TechSoup's website.
  • Step 3: Enter one of the terms or phrases to connect with a representative.
  • Step 4: Provide your contact information and a description of your issues, than select “Connect with Agent”.
  • Step 5: Waiting in the Live Chat queue.
  • Step 6: A TechSoup Customer Service Representative has joined the chat.
• Unable to Access Live Chat?
  • The Chat widget does not appear on TechSoup's website.
  • Receiving the message: "Our agents are currently unavailable. Please try again later"
  • Alternative Contact Option: TechSoup's Community Forums
• TechSoup Plus Members
  • How to Confirm Your TechSoup Membership Level
  • How to Upgrade Your TechSoup Membership
  • Already a TechSoup Plus Member

Overview

TechSoup U.S. Customer Service representatives are here to provide support for issues related to navigating the TechSoup catalog, managing your TechSoup account, accessing nonprofits offers, and more!

To get started, select the Chat widget,, located in the bottom right corner of www.techsoup.org and support.techsoup.org.  This will connect you with the TechSoup Support Virtual Assistant and then with a TechSoup U.S. Customer Service representative.

For more information about connecting with TechSoup U.S. Customer Service, check out the following TechSoup Support articles:

• Unable to access TechSoup Customer Service’s Live Chat?
• Live Chat FAQ

TechSoup Systems: Current Status

TechSoup's Chat widget,, is currently live and not experiencing an outage.

Hours of Operation

Our TechSoup Support Virtual Assistant is always available to assist members with answering their questions.

Looking to connect with a TechSoup U.S. Customer Service representative?  We are here to assist you during our hours of operation:

• Monday through Thursday
  7:00 A.M. - 2:00 P.M. Pacific ( 10:00 A.M. - 5:00 P.M. Eastern )
   
• Friday
  7:00 A.M. - 12:30 P.M. Pacific ( 10:00 A.M. - 3:30 P.M. Eastern )
   
• Second & Last Thursday of the Month
  9 A.M. - 2:00 P.M. Pacific ( 12:00 P.M. - 5:00 P.M. Eastern )
   
• Saturday and Sunday
  Closed

2026 Closure Dates

• Thursday, January 1, 2026 and Friday, January 2, 2026 ( New Years )
• Monday, January 19, 2026 ( Martin Luther King Jr. Day )
• Monday, February 16, 2026 ( President's Day )
• Tuesday, March 31, 2026 ( Farmworkers Day )
• Monday, May 25, 2026 ( Memorial Day )
• Friday, June 19, 2026 ( Juneteenth )
• Friday, July 3, 2026 ( Fourth of July Observed )
• Monday, September 7, 2026 ( Labor Day)
• Monday, October 12, 2026 ( Indigenous Peoples' Day )
• Thursday, November 26, 2026 and Friday, November 27, 2026 ( Thanksgiving )
• Thursday, December 24, 2026 through Friday, January 1, 2027 ( TechSoup Winter Break )

Where to Confirm Hours of Operation

Find our weekly Live Chat hours by clicking the at the bottom right corner of your browser window.  The hours will be the first message to populate in the pop up window.  

TechSoup will also update the hours in this TechSoup Support article to reflect any changes to our normal hours of operation.

How to Chat with a TechSoup U.S. Customer Service Representative

Step 1: Check our Hours of Operations.

TechSoup lists our current hours of operations and upcoming closure dates in this article.

Step 2: Select the Chat widget,, located in the bottom right corner of TechSoup's website.

We recommend confirming that your internet connection is strong and not experiencing any fluctuations, so you can connect and remain connected with our Live Chat.

The Chat widget,,  is visible on www.techsoup.org and support.techsoup.org.

You will be connected with the TechSoup Support Virtual Assistant, which is an AI Chat Bot.

Step 3: Enter one of the terms or phrases to connect with a representative.

Terms

• Customer service
• Customer agent

Phrases

• Talk to agent
• Talk to a person
• Talk to someone

Step 4: Provide your contact information and a description of your issues, than select “Connect with Agent”.

You will be prompted to provide your contact information and a description of the issue in a Contact Form that appears after typing in one of the terms or phrases listed in Step 2.  A copy of the chat transcript will be sent to the email address provided.

Step 5: Waiting in the Live Chat queue.

FIRST: You will receive a message confirming you have entered the Live Chat.

SECOND: A system note with the Hours of Operation appears.

THIRD: If there is a wait, you will a system note on where you are in line will appear.  If there is no wait, you will not receive this system note and instead will be connected with a representative after a few minutes.

Potentially Long Wait Times

We look forward to connecting with you and appreciate your patience whenever we are experiencing delays.

As a 501(c)(3) nonprofit ourselves TechSoup does our best to provide quality and timely service with the resources we can sustain.

Stay Connected: Periodically Send a Message

When there are long wait times, to ensure your browser does not timeout and remains connected to the Live Chat queue we recommend periodically sending a message; we recommend approximately every 10 minuets.  The message can be a letter (e.g. "x"), word (e.g. "hi"), or additional information about your support request.

Step 6: A TechSoup Customer Service Representative has joined the chat.

You will receive a notification within the Live Chat pop up window that a representative has joined the chat.

Unable to Access TechSoup's Live Chat

If you run into any issues connecting with TechSoup U.S. Customer Service, review the TechSoup Support article, Unable to access TechSoup Customer Service’s Live Chat.

The Chat widget does not appear on TechSoup's website.

Not seeing the Chat widget,?  Complete all of the Troubleshooting: Chat Widget Not Visible, in TechSoup Support article, Unable to access TechSoup Customer Service’s Live Chat.

Receiving the message: "Our agents are currently unavailable. Please try again later"

When experiencing high volumes of contacts, the Live Chat queue may become full and temporarily close.  When this occurs members will receive the "Our agents are currently unavailable. Please try again later" message and not be able to access the"Connect with an Agent" form.

The temporary closure is to ensure TechSoup can connect with each member waiting.  As a nonprofit ourselves TechSoup does our best to provide quality and timely service with the resources we can sustain.  We apologize for any inconvenience delays may cause and appreciate everyone's patience while our customer service team works on connecting with you!

Alternative Contact Option: TechSoup's Community Forums

Having trouble connecting with TechSoup U.S. Customer Service using our Live Chat? TechSoup's community forums is a great place to connect with TechSoup U.S. Customer Service and other organizations for guidance and camaraderie in the nonprofit sector.

Learn how to access and post to our community forums; there are some steps you will need to take before being able to post.

TechSoup Plus Members

The TechSoup Plus membership provides access to TechSoup benefits, plus additional discounts and resources to help you better serve your organization's mission.   One of the benefits is a dedicated membership team who can provide support. 

Connect with a TechSoup Member Success representative today! In the fulfillment email confirming the TechSoup Plus membership, there is an email address that TechSoup Plus members can use to connect with TechSoup Member Success.  Fulfillment Emails can be accessed at anytime within the TechSoup account.

How to Confirm Your TechSoup Membership Level

In your TechSoup account, select the organization's name to view and edit it's details.  You will see TechSoup Core or TechSoup Plus listed under "Membership"

How to Upgrade Your TechSoup Membership

Upgrade your TechSoup Core membership to TechSoup Plus for expert guidance, exclusive resources, and maximum savings on the technology your nonprofit needs.

Already a TechSoup Plus Member

Log in to the TechSoup Engagement Hub to access your TechSoup Plus membership benefits, which include, but are not limited to:

• 1:1 Consultations: Get answers from experienced Microsoft, AWS, Google, and other technology specialists.
   
• Exclusive Member-Only Resources: Access relevant content, webinars, how-to guides, and workshops to answer questions and resolve your support needs.
   
• Vibrant Discussions & Networking: Dive into solution-focused conversations with like-minded changemakers and TechSoup experts! Share knowledge, resources, and tools to do more good together.