Contents

• Troubleshooting Website Issues
  1. Make sure cookies are enabled.
  2. Clear your web browser's cache and cookies.
  3. Clear your web browser's history.
  4. Update your browser to the most current version.
  5. Turn off pop-up and ad blocker extensions in your browser.
  6. Try “incognito” or “private” browsing when using your browser.
  7. Add www.techsoup.org to your security’s “whitelist” or “allow” list.
  8. Try a different web browser.
  9. Restart your computer.
  10. Try another device and Wifi network.
• Still Experiencing Website Issues After 24 Hours?

Troubleshooting Website Issues

The following troubleshooting resolves most website issues.  If you are unsure how to complete any of the troubleshooting actions we recommend checking your browser's Help option (usually located in the browser's settings) or using Google to locate the instructions specific to your browser.

1. Make sure cookies are enabled.

You must accept and enable all cookies to ensure www.techsoup.org functions correctly in your browser.  For example, you will be unable to access our Live Chat if all cookies are not enables.

2. Clear your browser's cache and cookies.

Your browser's cache and cookies may be pulling out of date website information.  Clearing both will ensure the most current version of the TechSoup website is loading.

3. Clear your browser's history.

Your browser's history may be pulling out of date website information.  Clearing www.techsoup.org from your browser history will ensure the most current version of the TechSoup website is loading.

4. Update your browser to the most current version.

www.techsoup.org may have trouble loading properly on older versions of browsers.

5. Turn off pop-up and ad blocker extensions in your browser.

www.techsoup.org utilizes pop-up windows.  Turning off pop-up blockers and ad blockers extensions will ensure our pop-up windows load correctly.

6. Try “incognito” or “private” browsing when using your browser.

“Incognito” or “private” browsing will turn off will ensure your browser does not store your browsing history, cookies, cache, or other temporary data, which can help websites load better.

7. Add www.techsoup.org to your security’s “whitelist” or “allow” list.

Your browser or server's security settings may be affecting how the TechSoup website is loading.

8. Try a different browser.

The browser you are using may not be loading the TechSoup website properly.  Try a different browser to see if the issue occurs on other browsers as well.

9. Restart your computer.

Restarting a device can help reset systems and settings, and ensure any recent updates are live.

10. Try another device and Wifi network.

Sometimes the security related to your workplace hardware or tech may block access to certain websites or webpages.  Try accessing www.techsoup.org on another device, such as a personal computer, or on a different WiFi network.

Still Experiencing Website Issues?

We recommend waiting 24 hours and then trying again.  If you continue to experience issues, contact TechSoup Customer Service with as much of the following information as possible.  This information will help our TechSoup investigate your issue further.

• The browsers you have used and received the error. 
  • If possible, include the browser version.
• Your IP Address
• The web address (URL) of the page that displays the error message and what the error message says.
• Tell us, in detail, the actions you are taking that continue to trigger the error message.
  • If possible, attach a screenshots or screen recording of the actions being taken.