Contents

• Overview
• How to Edit Your Member Details
• Not Recommended: Sharing Member Accounts
• Member Name
• Email Address
• Password
• Community Nickname
• Visual Guide: How to Edit Your Member Details

Overview

When joining TechSoup, individuals will first create a member account with their individual information, including a non-generic first and last name.  After the member account is created the individual can than add an organization, providing the organization's specific information during that registration.  A member's TechSoup account and an organization's TechSoup account are separate, but associated.  Learn how to update your organization details.

After the member account is created on TechSoup, members can log into their TechSoup account, to edit their member details.

How to Edit Your Member Details

In your TechSoup account,

• Select "Edit Member Details" to update your Member Name and Login Email Address. 
• Select "Change Password" to update your Password.

Not Recommended: Sharing Member Accounts

We do not recommend sharing a member account.  Instead, invite additional individuals to create their own TechSoup member account and become one of the representatives for your organization on TechSoup.  Organizations can invite as many representatives as needed. Each representative will have their own TechSoup member account and login to access your organization's on TechSoup.

• In coordination with our offer providers’ guidelines, most products and services obtained through TechSoup must only be used by the requesting organization and may not be given or sold to other organizations or individuals — even as part of a charitable or fiscally sponsored program.  Learn more about TechSoup and our corporate partners Terms of Use for nonprofit offers acquired through TechSoup.
   
• For clear record keeping, organizations can track which representative requested which offers in the past.

 Learn how to invite additional individuals to represent your organization on TechSoup. 

Member Name

Some of TechSoup’s corporate partners require the name of a contact for each recipient organization before they will allow a request to be processed and fulfilled. 

Due to these requirements, TechSoup cannot accept generic member names. For example, we cannot accept: “your organization’s name”, “IT Dept”, or “Executive Director”.  

A generic member name will prevent an organization from being qualified, or if already qualified, requests will not be fulfilled until it the member name is updated to a valid first and last name.

Email Address

The email address listed in your your member details is used to login to your TechSoup account and where some of TechSoup's communications are sent. You are required to use an login email address with an active inbox, so you are able to confirm your email address and reset your password.  Members are required to confirm their login email address, when a member account is created and when the login email address is updated.

Your login email address may be different than the "Organization Email" listed in your organization's details.  The organization email is where most fulfillment and billing/renewal notifications are sent.  Learn how to view and update your organization details.

Password

Your password is used to log in to your TechSoup account. When creating or changing your password, the password requirements are:

• At least eight characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number
• Doesn't include spaces, <, >, /, &, or #

Learn how to troubleshoot login and password issues.

Community Nickname

The community nickname is the TechSoup Community Forums username that populates when you post.   It is not used anywhere else on TechSoup and will not affect eligibility or qualification statuses.

The community nickname cannot be updated once the TechSoup member account is created.  Members who wish to update the community nickname will need to re-join TechSoup and then re-add their already registered organization to their new member account, using the association code.

Visual Guide: How to Edit Your Member Details

1.  Log into your TechSoup account.  You can also login to TechSoup by clicking the icon shaped like a person in the top right corner of your screen.  Learn how to troubleshoot login and password issues.

2.  Select "Edit Member Details".

3.  Update the information and select Save.

4.  You will receive a confirmation email.  If you updated your email address you will be required to confirm your new email address.