Contents

• Overview
• Accepted Payment Methods
• How to Locate Your Request
• How to Add Payment to a Pending Request
• How to Edit Payment for a Pending Request
• How to Cancel a Pending Request
• Payment Support

Overview

After an organization checks out with a nonprofit offer from the TechSoup catalog and TechSoup Plus catalog a request is placed.  So long as the organization is qualified and payment has been provided, requests typically process and fulfill within three business days.  Learn how to confirm if your organization is qualified.

Accepted Payment Methods

Review the payment methods that TechSoup currently accepts.

How to Locate Your Request

Requests placed within the last 30 days are listed on the Request History landing page:

1. Log into your TechSoup account.
2. Select "Request History" in your TechSoup account. 
3. Pending requests placed within the last 30 days will be visible.

Pending Request Not Listed

If your pending request is not listed on the Request History page, you may need to update the date range or enter the request number to locate it.

How to Add Payment to a Pending Request

1. Locate the pending request in your Request History. 
2. Select the request number or the Add Payment button.
3. Scroll down to the "Payment Details" section and and select one of the payment method options
4. Enter the payment information and select "Submit Payment" (Electronic Check) or "Pay with Card" (Debit or Credit Card).

Step 2

Step 3

How to Edit Payment for a Pending Request

1. Locate the pending request in your Request History.
2. Select the request number to view it's details.
3. Scroll down to the "Payment Details" section and select "EDIT DETAILS"

NOTE: Do not select "CANCEL" to remove the saved payment method; this will cancel the entire request.

How to Cancel a Pending Request

1. Locate the pending request in your Request History 
2. Select the request number or the "CANCEL" button
   • In the request scroll down to the "Payment Details" section and select "CANCEL"
3. Select "CANCEL THIS DONATION REQUEST" on the "Cancel Donation Request #" page.
4. When successfully canceled, the "Confirmation of Cancellation of Donation Request #" page will load and any authorization holds on the saved payment method will be removed within five business days.

Step 2:

  - OR -

Step 3

Step 4

Payment Support

Running into issues providing payment at check out or in your Request History?  Learn how to troubleshoot payment issues on TechSoup's website.

If you are unable to provide payment using one of the payment methods TechSoup accepts, please contact contact TechSoup Customer Service and we can assist you.