For instructions on how to access Live Chat and information about contacting TechSoup Customer Service please review: How Do I Contact TechSoup Customer Service?

Where is Live Chat Located?

Live Chat is available on:

• www.techsoup.org
• support.techsoup.org
• cloud.techsoup.org

Live Chat is not available on:

• forums.techsoup.org
• blog.techsoup.org
• events.techsoup.org
• techsoup.course.tc

Troubleshooting

The following troubleshooting should resolve your issue when using a computer:

• Confirm our hours of operation and that there are no closures that day.
  • Hours or operation and closures are detailed in How Do I Contact TechSoup Customer Service?
• Make sure all cookies are enabled for www.techsoup.org and support.techsoup.org.  Select your web browser for instructions on how to enable cookies in that specific browser:
  • Chrome
  • Edge
  • Firefox
  • Internet Explorer
  • Safari
• We recommend using a computer over a mobile device (tablet, phone, etc.)
  • See Mobile Devices below if you are using one to access www.techsoup.org.
• Try using another browser (e.g. Firefox, Chrome, Safari, Edge).
• Update your browser to the most current version available on the market.
• Turn off pop-up, ad blocker, and privacy extensions in your browser settings.
• Try using another computer (e.g. a home computer, if you are on your work computer).

Mobile Devices

Mobile devices (table, phone, etc.) are not recommended for accessing Live Chat. 

If using a mobile device, in your settings will need to change to the desktop website and possibly turn off your privacy settings.

• Choose to "Accept" cookies when prompted at the bottom of the screen when arriving at www.techsoup.org
• Android: Manage desktop mode settings
• Apple: On an iPhone (depending on the IOS version) you will you have to click the extensions icon (puzzle piece) and then select the Request Desktop Website to be able to access the "Type your question here..." box in the Help window.