Downloading and Installation
- Where do I find technical support for the products I've received?
- Where can I get help with downloading and installation?
- What if I try to install a product but receive an error message that says the serial number is invalid?
- I haven't received my NortonLifeLock with my serial number. What should I do?
- Can I reinstall my software on a different computer?
- How can I tell if a product offered through TechSoup includes technical support?
Intuit: QuickBooks & QuickBooks Online
- How do I migrate data to my new, donated QuickBooks Online subscription?
- How do I get support for QuickBooks Online?
- How do I upgrade or downgrade my QuickBooks Online subscription?
- How do I renew my donated QuickBooks Online subscription through TechSoup?
- QuickBooks Online is out of stock, when will it be available again?
- How do I access add-on services, like Payroll?
Norton
- How do I active or renew my Norton subscription?
- My organization isn’t eligible for Norton offers, what other security offers does TechSoup have?
- The Norton link in my TechSoup fulfillment email isn’t working. What should I do?
- Why am I required to use a unique email address for my new Norton subscription?
- How do I locate my Norton product key?
- How do I extend (renew) my Norton subscription?
Cisco and Meraki Donation and Discount Programs
- What if I can't find the device or license I need on the TechSoup website?
- When will Cisco and Meraki products be delivered?
- How do I find my Cisco Meraki license key?
- What should I do if my organization received a damaged or inoperable product, or a product we didn’t request?
- What should I do if the Cisco or Meraki product I requested doesn’t meet our organization’s needs?
- What to do if I have an issue with my licensed hardware?
Adobe
- I’m having trouble downloading or installing my Adobe desktop software.
- My discount for Creative Cloud is expiring or was cancelled.
- Can TechSoup help me request Adobe Acrobat Pro DC?
- Are the Adobe Acrobat Pro 2020 desktop products no longer available?
- How do I reinstall or transfer Adobe desktop software?
- How do I confirm my Adobe Acrobat desktop software's expiration date?
Zoom
- The Zoom coupon code isn't working, how do I get support?
- How do I access Zoom for Nonprofits? I am not seeing it on TechSoup.
- How do I renew my discounted rate for Zoom Workplace?
- I am having trouble being validated by Zoom. Can TechSoup help me?
- I used to renew my discounted rate through TechSoup, now what do I do?
- I already paid TechSoup, why is Zoom now trying to charge me?
Refurbished Hardware (RHW)
Consultant Connection
Domain Names for Nonprofits
- Where can I manage my domain names on TechSoup?
- What if I want to transfer my domain name?
- What is the difference between .com and .org domain extensions?
- Is my organization eligible to request domain names through TechSoup?
- What is the Domain Name System (DNS)?
- How does billing, renewal, and cancellation work for domain names?
GrantStation
- I haven’t received my GrantStation membership information, what should I do?
- I missed the GrantStation promotion, can I ask for an exception?
- How do I renew my GrantStation membership?
- When is the next GrantStation promotion?
- How do I access GrantStation through TechSoup?
- How much savings does the GrantStation offer provide?
Helpful Articles
- How can I work online safely?
- Does my organization need project management?
- Should I change my broadcast email tool?
- What does TechSoup offer for foundations?
- What should be included in our IT consulting contract?
- Is cloud security confidential and private?