Downloading and Installation
- Where do I find technical support for the products I've received?
- Where can I get help with downloading and installation?
- What if I try to install a product but receive an error message that says the serial number is invalid?
- I haven't received my NortonLifeLock with my serial number. What should I do?
- Can I reinstall my software on a different computer?
- How can I tell if a product offered through TechSoup includes technical support?
GrantStation
- I haven’t received my GrantStation membership information, what should I do?
- I missed the GrantStation promotion, can I ask for an exception?
- How do I renew my GrantStation membership?
- When is the next GrantStation promotion?
- How do I access GrantStation through TechSoup?
- How much savings does the GrantStation offer provide?
Intuit: QuickBooks & QuickBooks Online
- How do I migrate data to my new, donated QuickBooks Online subscription?
- How do I get support for QuickBooks Online?
- How do I upgrade or downgrade my QuickBooks Online subscription?
- How do I renew my donated QuickBooks Online subscription through TechSoup?
- QuickBooks Online is out of stock, when will it be available again?
- How do I access add-on services, like Payroll?
Docusign
Zoom
Adobe
- Adobe Acrobat Pro 2020 for Windows is out of stock, will it be available again?
- When will TechSoup offer the 2025 version of the Adobe Photoshop Elements and Premiere Elements Bundle?
- I need help accessing the Adobe Acrobat Pro DC 1-Year Individual Membership – External Offer, can TechSoup help me?
- Is Adobe Acrobat Pro 2020 desktop products being discontinued in 2025?
- What is the difference between Adobe Express and Adobe Creative Cloud?
- What are the benefits of Adobe Acrobat Pro DC for my nonprofit?
Norton
Cisco and Meraki Donation and Discount Programs
Consultant Connection
Domain Names for Nonprofits
- Where can I manage my domain names on TechSoup?
- What if I want to transfer my domain name?
- What is the difference between .com and .org domain extensions?
- Is my organization eligible to request domain names through TechSoup?
- What is the Domain Name System (DNS)?
- How does billing, renewal, and cancellation work for domain names?
Refurbished Hardware (RHW)
Helpful Articles
- How can I work online safely?
- Does my organization need project management?
- Should I change my broadcast email tool?
- What does TechSoup offer for foundations?
- What should be included in our IT consulting contract?
- Is cloud security confidential and private?