Product Support

TechSoup Support

• TechSoup Support Options
• Popular TechSoup Support Services
• Resources Available to All Organizations

Intuit: QuickBooks & QuickBooks Online

• QuickBooks Online & QuickBooks Support
• How to Request QuickBooks Online
• How to Set Up QuickBooks Online
• How to Migrate Data to a New, Donated QuickBooks Online Account
• How to Renew QuickBooks Online (Annually)
• How to Upgrade or Downgrade QuickBooks Online

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Adobe

• Photoshop Elements 2025 and Premiere Elements 2025 Bundle No Longer Available on TechSoup
• Adobe for Nonprofits: Validation and Eligibility Support
• Adobe Desktop Software: Download, Installation, and Reinstallation Support
• Adobe Creative Cloud Individual Plan: "Your student subscription will expire soon." Notification
• Acrobat Pro DC No Longer Available on TechSoup
• Adobe Express No Longer Available on TechSoup

See all 10 articles

Cisco Donation and Discount Programs

• Accessing Cisco Technology for Nonprofits and Eligibility Support
• Request a Cisco Product Not Available on the TechSoup Website
• Cisco Delivery Process and Timing
• Locating a Cisco Meraki License Key
• Cisco Returns, Warranty, and Enterprise Support

Consultant Connection

• FAQ for Consultants
• FAQs for Nonprofits
• Should we consider hiring consultants?

Docusign (Retired Program)

• Docusign for Nonprofits No Longer Available on TechSoup

Domain Names for Nonprofits

• Discontinued: Domain Names for Nonprofits Program
• How to Manage Domain Names on TechSoup

Google for Nonprofits

• Google for Nonprofits Validations No Longer Supported by TechSoup
• Google for Nonprofits Support

GrantStation

• Missed the Spring 2026 GrantStation Promotion
• GrantStation Membership Information Not Received
• How to Renew GrantStation
• How to Access GrantStation through TechSoup
• GrantStation Savings on TechSoup
• Overview: Spring 2026 GrantStation Promotion

HP Hardware

• How to Order HP Hardware Through TechSoup
• HP Hardware: Warranty and Technical Support
• HP Hardware: Fulfillment, Shipping, and Delivery

HP.com Nonprofit Store

• How to Access the HP.com Nonprofit Store
• HP.com Nonprofit Store: Support
• HP.com Nonprofit Store: Shipping and Delivery
• HP.com Nonprofit Store: Placing Orders, Pricing, and Discounts

JourneyEd.com for Nonprofits (Retired Program)

• JourneyEd.com for Nonprofits No Longer Available on TechSoup

Lenovo for Nonprofits

• How to Access the Lenovo Nonprofit Store
• Lenovo Nonprofit Store: Placing Orders, Pricing, and Discounts
• Lenovo Nonprofit Store: Shipping and Delivery
• Lenovo for Nonprofits Support

Norton

• Can I request multiple Norton subscriptions?
• How do I active my Norton subscription?
• The Norton link in my TechSoup fulfillment email isn’t working. What should I do?
• How do I extend (renew) my Norton subscription?
• My organization isn’t eligible for Norton offers, what other security offers does TechSoup have?
• Why am I required to use a unique email address for my new Norton 360 Deluxe subscription?

See all 7 articles

Refurbished Hardware (RHW)

• Overview of the Refurbished Hardware Program (RHW)
• Refurbished Hardware (RHW): Shipping Support
• Refurbished Hardware (RHW): Warranty Support
• Refurbished Hardware (RHW): Returns and Refunds
• End-of-Life TakeBack Program for Refurbished Hardware (RHW)

Zoom (Retired Program)

• Zoom for Nonprofits No Longer Available on TechSoup.
• Zoom Cares: Eligibility and Validation Support