Contents 

• Electronic Delivery
  • License-Only Requests
  • Hardware and License Requests
• Undelivered License Support

Electronic Delivery

Email notifications will be sent to the organization email address listed in your TechSoup account: select the organization’s name to view its details. The organization email address on file may be different from the email address used to log into TechSoup.  

Learn how to confirm and edit your organization's details on TechSoup and ensure you receive emails from TechSoup.

License-Only Requests

License emails will be sent by Cisco, generally delivered within two business days of TechSoup fulfilling your request. The subject header will include the words “Software licenses delivered for Order”.

Look up the request number within your Request History in your TechSoup account to confirm when your request was fulfilled. It will have a “Shipped” status. 

Hardware and License Requests

Cisco may not send a license until they ship the corresponding hardware on the request. Learn more about the Cisco and Meraki delivery process and timing.

Undelivered License Support

If the license key email has not been delivered to the organization email address listed in your TechSoup account within the expected delivery time frame, contact the Cisco Programs team.  Please allow up to five business days for a response to your email.

• Send your email to: ciscoteam@techsoup[.org]
  • This alias should only be used to request Cisco related support.  For all other support issues, please contact TechSoup Customer Service.
• Email Subject: “Cisco Meraki License Key Support - Organization Name”
• Include in your email message:
  • TechSoup Request Number
    • Find your request number in your TechSoup account, under Request History or Fulfillment Emails.
  • Description of the license key support you require.