Contents

• Overview
• HP Hardware Support
• TechSoup Support

Overview

NOTE: This article applies to the hardware available in the HP Inc. for Nonprofits program.  Review the HP.com Nonprofit Store and Refurbished Hardware articles in TechSoup Support for information about those separate programs.

Depending on your support needs you may need to contact HP Inc. or TechSoup Customer Service.

HP Hardware Support

Your HP limited warranty begins at the time of fulfillment. 

If you receive the wrong product, or if your product arrives damaged or defective, contact HP Inc. at techsoup@hp[.com].

For warranty status, repairs, or technical support, contact HP Inc. directly using the appropriate support channel:

• SMB Tech Support: 800-334-5144
• SMB Tech Support with CarePack: 844-732-9090
• LaserJet / DesignJet Support: 800-334-5144
• Elite Service (CarePack only): 866-625-1175

NOTE: If HP Inc. is unable to repair a product and it is no longer available, it may be replaced with a unit of equal or greater value within the warranty period.

TechSoup Support

For assistance with:

• Requesting hardware available in the HP Inc. for Nonprofits program.
• Eligibility questions.
• Fulfillment status.
• Missing tracking information.

Contact TechSoup Customer Service.