Contents

• Overview
• How to Upgrade or Downgrade QuickBooks Online
  • 1. Confirm your QuickBooks Online Plus or Advanced subscription is on nonprofit billing.
  • 2. Contact TechSoup Customer Service.
  • 3. (Only if Nonprofit Billing is Active) Follow the instructions in Intuit's Upgrade or change your subscription instructions.
  • 4. In QuickBooks Online account, confirm your subscription is still on nonprofit billing and was not affected by the upgrade or downgrade.

Available Versions: Plus or Advanced

At this time, Intuit for Nonprofits offers two versions of QuickBooks Online through TechSoup:

• QuickBooks Online Plus, 1-Year Subscription, 5 Users ($80 per year) 
• QuickBooks Online Advanced, 1-Year Subscription, 25 Users ($170 per year)

Learn more about the offers by comparing the Plus and Advanced plans on Intuit's website and reviewing TechSoup's QuickBooks Online for Nonprofits Overview.

How to Upgrade or Downgrade QuickBooks Online

The following instructions are for how to upgrade or downgrade a QuickBooks Online subscription that was acquired through TechSoup.

Upgrading to Advanced or downgrading o Plus is free, your organization will not be charged or refunded the difference in cost.  Instead, your next renewal through TechSoup will reflect the correct admin fee for the version you are currently using.

1. Confirm your QuickBooks Online Plus or Advanced subscription is on nonprofit billing.

The QuickBooks Online subscription must be on nonprofit billing in Intuit's systems to move forward with upgrading or downgrading.

2. Contact TechSoup Customer Service.

ACTIVE Nonprofit Billing

Provide a screenshot of your QuickBooks Online account's Subscriptions and Billing page that shows if you have “TechSoup Subscription" listed.

NO LONGER ACTIVE Nonprofit Billing: 

Let the TechSoup representative know that you already confirmed you no longer have nonprofit billing listed on the "Subscriptions and Billings" page of your QuickBooks Online account. The TechSoup representative can request a new registration link for your organization re-access a donated subscription.

3. (Only if Nonprofit Billing is Active) Follow the instructions in Intuit's Upgrade or change your subscription instructions.

Organizations must update their billing with TechSoup and the product version with Intuit to complete the upgrade or downgrade process.

4. In QuickBooks Online account, confirm your subscription is still on nonprofit billing and was not affected by the upgrade or downgrade.

Contact TechSoup Customer Service if nonprofit billing is no longer listed in the "Subscriptions and Billings" page of your QuickBooks Online account.