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Popular TechSoup Support Services

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Overview

TechSoup works with experienced remote support technicians to provide comprehensive technical support to nonprofit organizations. 

NOTE: Organizations will typically receive a refund if the support is unsuccessful or is not used.  Please contact TechSoup Customer Service for refunds related to a TechSoup Support Service.

 

IT Help Desk

Do you need a one-time-fix, on- call support, or ongoing virus protection and backup maintenance? TechSoup has you covered.  Check out all of the IT Help Desk support services available to qualified organizations.

Submit an IT Help Desk Consultation Form to receive more information about TechSoup's paid IT Help Desk services designed specifically for nonprofits. 

NOTE: The IT Help Desk Consultation Form is for requesting more information the available support services and help picking the right IT Help Desk Service for your organization.  You will not be connected to TechSoup Customer Service using this form.

IT Help Desk, Basic Installation Support for 1 Device

IT Help Desk is a TechSoup service that provides remote support to help nonprofit organizations with technical issues and day-to-day needs.

This offer provides basic installation support for implementing one supported software product on one device. If you need to implement more than one product or need support for implementing a product on multiple devices, you should request multiple quantities of this product. Note that it might take up to two business days after your request is approved for a technician to contact you.

On the IT Help Desk, Basic Installation Support for 1 Device offer page, check out the Supported Software section in the Description tab and select the the Details and Service Costs tab for more information.

IT Help Desk, Single-Issue Tech Support Fix

IT Help Desk is a TechSoup service that provides remote support to help nonprofit organizations with technical issues and day-to-day needs.

This offer provides technical support for a single technical issue by an IT Help Desk technician who can provide technical support for workstations and mobile devices, including data backup, virus prevention and security, and repair.  Technicians are able to troubleshoot issues affecting PCs, Macs, and other devices at your organization.  If your issue is too complex for an IT Help Desk technician to resolve, you can purchase additional time from an IT Help Desk engineer if they have the capability to troubleshoot your issue.

On the IT Help Desk, Basic Installation Support for 1 Device offer page select the the Details and Service Costs tab for more information.

New Device Setup

New Device Setup is a service that provides remote support to initialize and personalize a PC with Windows 11.  You can use New Device Setup to get professional IT configuration without in-house technical staff.

NOTE: Devices running operating systems designated End of Life by Microsoft (Windows 10 and earlier) are not eligible. A PC is not included, but you can purchase one through TechSoup. 

New Device Setup includes:

  • Windows OS initialization, including user account creation, driver analysis and updates, and connection to your organizational domain or workgroup
  • Software installation with the Nanoheal device monitoring and support software, including installation of Microsoft Office (license required)
  • Basic personalization of device settings, including drive mapping and setup of display and audio devices. Application-level customization and setup of other peripherals, like printers and network-attached storage (NAS) drives, is not included.
  • Initial configuration of Windows Defender or other endpoint protection software (license required)
  • Setup and configuration of a cloud backup platform, such as OneDrive or Dropbox (license required)

Check out the New Device Setup offer page for more information.

 

Microsoft Implementation Services

Check out all of the available Microsoft Implementation Services for Nonprofits for on-premises (desktop) products on TechSoup.  

NOTE: You do not need to have requested the Microsoft product through TechSoup to utilize this service.

For assistance downloading and installing on-premises products:

 

Intuit Support Services

Review all of the QuickBooks Online Support options available to your organization.

TechSoup’s partner, QuickBooks Made Easy for Nonprofits, supports the nonprofit sector by providing industry-specific QuickBooks / QuickBooks Online education and support services. Their services include:

NOTE: The intuit Support Services do not include the QuickBooks Online Plus, 1-Year Subscription, 5 Users ($80 per year) and QuickBooks Online Advanced, 1-Year Subscription, 25 Users ($170 per year) annual subscriptions.  

 

Google for Nonprofits Support Services

While TechSoup no longer provides Google for Nonprofits validation support, check out the Google for Nonprofits support services we have developed for nonprofit organizations like yours!

 

 

 

 

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