Contents

• Cisco Enterprise Support
• Returns Policy
• Warranty Support
• TechSoup Support

Cisco Enterprise Support

For an overview of support resources, policies, and processes, review the Cisco Meraki Support page.

Cisco provides dedicated support to assist nonprofits with setup, deployment, and troubleshooting.

To access Enterprise Support:

• Create a support ticket through your Meraki Dashboard by navigating to Help and Get help, or
• Call Cisco Meraki support directly

Important: Hardware must be currently licensed to receive support.

Returns Policy

Cisco has an “All Sales Are Final” policy and does not generally allow returns for refunds.

If you believe you have an exceptional reason for a return, contact the TechSoup Cisco Programs team.

Please allow up to five business days for a response to your email.

• Send your email to: ciscoteam@techsoup[.org]
  • This alias should only be used to request Cisco related support.  For all other support issues, please contact TechSoup Customer Service.
• Email Subject: “Cisco Meraki Return Request - Organization Name”
• Include in your email message:
  • TechSoup Request Number
    • Find your request number in your TechSoup account, under Request History or Fulfillment Emails.
  • Affected product(s)
  • Description of reason for return. 

Warranty Support

Cisco generally provides a 1-year, 3-year, 5-year, or lifetime warranty on Cisco Meraki hardware. Hardware must be currently licensed to receive support.

View Cisco’s Returns (RMAs), Warranties and End-of-Life Information page to learn about the warranty support available, and its Warranty Coverage Period table to learn the coverage durations.Cisco Support

To receive warranty support from Cisco:

• Create a support ticket through your Meraki Dashboard by navigating to Help and Get help, or
• Call Cisco Meraki support directly

TechSoup Support

If Cisco support directs you to TechSoup for further assistance, reach out to our Cisco Programs team.  Please allow up to five business days for a response to your email.

• Send your email to: ciscoteam@techsoup[.org]
  • This alias should only be used to request Cisco related support.  For all other support issues, please contact TechSoup Customer Service.
• Email Subject: “Cisco Meraki Warranty Support - Organization Name”
• Include in your email message:
  • TechSoup Request Number
    • Find your request number in your TechSoup account, under Request History or Fulfillment Emails.
  • Affected product(s)
  • Description of product issue.