Contents

• Why Does TechSoup Charge Sales Tax on Some Offers
• Request Removal or Refund of Sales Tax
• Removal Process
• Refund Process

Why Does TechSoup Charge Sales Tax on Some Offers

In September 2012, TechSoup began to collect state sales tax as a result of the Assembly Bill 155 (AB 155) aka the "Amazon Law" being passed in California.  The Amazon Law requires certain types of out-of-state retailers to collect and report sales tax.  Since this is required by state law, TechSoup is not legally allowed to block the sales tax from being applied to our members' requests. 

While TechSoup cannot block sales tax from being applied, we can remove the sales tax after the request has been placed and recorded, or refund the sales tax after the request is processed and fulfilled. 

Request Removal or Refund of Sales Tax

Contact TechSoup Customer Service and provide a copy of your organization's state resale certificate, exemption certificate, or an acceptable proof of your exempt status from your state. 

Once TechSoup Customer Service receives your organization's acceptable proof of your exempt status from your state, we will escalate your request to have your sales tax removed or refunded from a pending request.

Removal Process

1.  Check out with your nonprofit offer on TechSoup.  During check out, select "Pay by Check", to place a request but not provide a payment method.
2.  Contact TechSoup Customer Service to request the sales tax be removed from your pending request.
   • Have your sales certificate and Request Number ready before accessing our Chat Support.
   • Sales tax is typically removed within three to five business days from when TechSoup acknowledges receipt of your sales tax certificate.
3.  Once the sales tax is removed, log into your TechSoup account and add payment to the pending request.
   • The "Donation Request Details" page in your Request History will reflect the new total owed and status of the request.  You can add or edit payment, and cancel the request on this page.

Refund Process

1. Check out with your nonprofit offer on TechSoup.
2.  After your request has processed and fulfilled (typically within three business days), contact TechSoup Customer Service and request a refund.  You will be required to provide your sales tax certificate to move forward.
3.  TechSoup refunds are typically processed within three to five business days.
   • Paid by check
     Your refund check will be mailed to the shipping address listed in your organization’s details in your account. It will arrive within six to nine weeks after we receive your certificate.
   • Paid by credit card or electronic check
     Your refund will be credited back within three to five business days from when we confirm receipt of your certificate. Your banking institution may require additional processing time.