Contents

• Overview
• Payment
• Notifications
• Overdue Renewals

Overview

Each year organizations are required to renew their QuickBooks Online Plus, 1-Year Subscription, 5 Users ($80 per year) or QuickBooks Online Advanced, 1-Year Subscription, 25 Users ($170 per year) subscription.

30-days before a renewal is due, a renewal request will appear in the organization’s TechSoup account, under Request History.

The QuickBooks Online subscription period starts the day the request for the initial subscription is fulfilled by TechSoup.  For example, if an organization requested QuickBooks Online on July 1, 2025 then the annual renewal due date would be July 1st.  Organizations can check their  Request History to confirm when their initial subscription was fulfilled by TechSoup.

Payment

Once the renewal request is populated your the TechSoup account, you can add and edit payment or cancel your renewal in your Request History. We recommend confirming that your organization’s QuickBooks Online subscription is still on nonprofit billing before you add payment method to your pending renewal request.

An authorization hold will be issued on the saved payment method to ensure funds are available.  This hold will remain until the renewal is due, at which time it will turn into a full charge.  If the saved payment method is declined, it will be removed and you will need to add a new payment method to move forward.

If you want to change their saved payment information or cancel future renewals before the renewal request populates, contact TechSoup Customer Service.

Note: As of December 2023, only credit card or electronic check payments can be used for QuickBooks Online. If you can't pay with either of these options, please contact TechSoup Customer Service.

Notifications

30, 15, and 5 days before the subscription expires TechSoup will send renewal notification reminders, which will include how to renew or end your subscription.

Renewal reminders are sent to the organization email address listed in your organization’s TechSoup account, under the Organization Details.  The organization email address may be different then the email address you use to log in to TechSoup.  Learn how to find and update your organization’s information.

Once your renewal request is processed by TechSoup, you will receive a fulfillment email confirming your successful renewal. All fulfillment emails are housed in your TechSoup account, under Fulfillment Emails.

Overdue Renewals

It is important to renew on time to ensure your QuickBooks Online subscription does not lose its nonprofit billing.  Once nonprofit billing is removed, it cannot be re-added and you will have to migrate to a new, donated subscription.  

TechSoup understands the importance of bookkeeping for nonprofits and allows a grace period for missed renewals.  We recommend confirming that your organization’s QuickBooks Online subscription is still on nonprofit billing before you add payment to an overdue renewal request on TechSoup.

If your organization hasn’t renewed its QuickBooks Online subscription through TechSoup in over a year, and it has not lost its nonprofit billing yet, when you provide payment you may see up to two separate charges to account for the previous year's unpaid renewal. A second renewal request will appear in your Request History the day after your first renewal is fulfilled.  Your subscription will be current once both charges are processed and your renewal requests are fulfilled.   

Please note that the admin fee for the QuickBooks Online offers has changed over the years.  You may see two different amounts depending on how overdue your renewal is or if you have upgraded or downgraded your subscription since your last renewal.  Check the TechSoup catalog to confirm the current admin fee for your QuickBooks Online subscription.