Please confirm that your organization’s QuickBooks Online subscription is on nonprofit billing before you add payment information to your pending renewal request.
After you've confirmed that your subscription is on nonprofit billing, learn how to renew your subscription through TechSoup.
Accepted Payment Types
As of December 2023, only credit card or electronic check payments can be used for QuickBooks Online. If you can't pay with either of these options, please contact TechSoup Customer Service.
Authorization Holds
After adding your payment information or when your renewal request is populated in your Request History, you will see a pending authorization hold on your statement. Your payment will not be fully processed until the renewal due date. This authorization hold may look like multiple charges, but only one payment will process and remain on your statement.
Multiple Renewal Charges
If your organization hasn’t renewed its QuickBooks Online subscription through TechSoup in over a year, you may see up to two separate charges to account for the previous year's unpaid renewal. A second renewal request will appear in your Request History the day after your first renewal is fulfilled. Your subscription will be current once both charges are processed and your renewal requests are fulfilled.
Please note, the admin fee for the QuickBooks Online offers has changed over the years. You may see two different amounts depending on how overdue your renewal is or if you have upgraded / downgraded your subscription since your last renewal. Check the TechSoup catalog to confirm the current admin fee for your QuickBooks Online subscription.
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