How do I determine if my QuickBooks Online account is on nonprofit billing?

Use the following instructions to confirm your organization's QuickBooks Online account is on donated, nonprofit billing.

1. Sign in to QuickBooks Online as a primary or company admin.
2. Go to Settings 
3. Select Subscriptions and billing.
4. Under Billed to you, you should see "QuickBooks Plus" or "QuickBooks Advanced" and beneath the product name, "TechSoup Subscription".

If your account is on nonprofit billing, you will see "TechSoup Subscription" under the name of your QuickBooks subscription.

If you do not see  "TechSoup Subscription", contact TechSoup Customer Service for assistance re-accessing the nonprofit billing.

Renewing Your QuickBooks Online

Do not add payment information if your organization has a pending renewal with TechSoup.  Renewing your QuickBooks Online subscription will not reactivate nonprofit billing.  Instead, contact TechSoup Customer Service.

Upgrading or Downgrading Your QuickBooks Online

If you are upgrading or downgrading your QuickBooks Online to Advanced or Plus, please contact TechSoup Customer Service before taking any action.  QuickBooks Online account will need to reflect nonprofit billing, but TechSoup will also have to take action in our systems to ensure your billing is aligned.