Contents

• How to Confirm Nonprofit Billing is Applied to a QuickBooks Online Account
• Existing QuickBooks Online Subscribers

How to Confirm Nonprofit Billing is Applied to a QuickBooks Online Account

Organizations that have requested QuickBooks Online through TechSoup in the past can use the following instructions to see if their QuickBooks Online subscription still has nonprofit billing applied.

1. Sign in to QuickBooks Online as a primary or company admin.
2. Go to Settings
3. Select Subscriptions and billing.
4. Under Billed to you, you should see "QuickBooks Plus" or "QuickBooks Advanced" and beneath the product name, "TechSoup Subscription".

If your account is on nonprofit billing, you will see “TechSoup Subscription" under the name of your QuickBooks subscription.

If you do not see "TechSoup Subscription", and have requested QuickBooks Online through TechSoup in the past, contact TechSoup Customer Service for assistance re-accessing the nonprofit billing.  Renewing your QuickBooks Online subscription on TechSoup will NOT reactivate nonprofit billing.

Existing QuickBooks Online Subscribers

The QuickBooks Online offers available through TechSoup are designed for new subscribers and cannot be applied to an existing QuickBooks Online subscription. 

However, there is a workaround where organizations can copy their existing QuickBooks Online company to their new, donated QuickBooks Online subscription.  While the company file can be copied over to a new QuickBooks Online, not all data can be migrated.  For example, data for Intuit's add-on service, Payroll, cannot be transferred between subscriptions.

Organizations are encouraged to review the ‘copy company file’ process before requesting one of the QuickBooks Online offers to help determine if the TechSoup offer is right for them — see TechSoup Support for the process: How to Migrate Data to a New, Donated QuickBooks Online Account.  

TechSoup has partnered with QuickBooks Made Easy for Nonprofits, who provide a QuickBooks Online support service to our members where their remote technicians complete the ‘copy company file’ process on the organization's behalf.  Organizations can request the QuickBooks Data Migration Support offer when they request one of the QuickBooks Online offers, or later on if they end up requiring support.  Organizations can also contact Intuit's QuickBooks Online Support to see if they are able provide assistance instead.