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Microsoft Cloud (CSP) Support: Contact Options, Services, & Resources

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Overview

Visit TechSoup's Microsoft Cloud Customer Support for more information about Microsoft cloud-based licensing and solutions available through TechSoup.

NOTE: This article only applies to Microsoft cloud-based licensing and solutions; it does not apply to Microsoft on-premises products or other cloud-based products, such as QuickBooks Online.

 

Microsoft Cloud Support Contact Options

The type of support required will dictate which support option you will want to utilize to resolve your issue or question.

TechSoup's Microsoft Cloud Experts

Submit a ticket with one of our Microsoft Cloud experts, for the following support requests:

  • In-depth questions about Microsoft cloud-based licensing and solutions available on TechSoup.
  • Assistance requesting Microsoft cloud cloud-based licensing and solutions through the TechSoup Cloud Manager.
  • Managing Microsoft cloud subscription acquired through TechSoup.
  • Microsoft cloud subscription payments and renewals.

NOTE: TechSoup can only provide support for cloud-based licensing and solutions that were received through TechSoup.  If you received your cloud licenses through the Microsoft for Nonprofits portal or another reseller, please contact that support team for assistance.  See, Where did I acquire my Microsoft cloud subscriptions?, for more information.

For product functionality support we recommend contacting Microsoft Support.

Microsoft Support

For support related to using your Microsoft cloud-based licensing and solutions, contact Microsoft Support.

You will need to sign into Microsoft.  Review Microsoft's “sign-in helper” information if you are unable to sign in.

Include the domain and tenant ID details within the Microsoft Support Ticket.   Learn how to find your tenant domain in Microsoft 365 Admin Center.

Microsoft for Nonprofits

For support related to your Microsoft for Nonprofits account, validation status, and eligibility questions or disputes, you must contact Microsoft for Nonprofits Support: select the "Need help? Lets chat." bubble in the bottom right corner to connect with the Nonprofit Assistant.

Having trouble contacting Microsoft for Nonprofits Support?  Follow the Microsoft Learn instructions to resolve your issue: How to Contact Nonprofit Support and Submit a Request.

Check out Microsoft for Nonprofits' FAQ for more information.

NOTE:

  • Your Microsoft for Nonprofits account is managed by Microsoft. TechSoup does not have access to provide support for account related issues, such as login issues, eligibility determination, validation status, etc. 
     
  • As of August 2025, TechSoup no longer completes validation reviews for Microsoft for Nonprofits. You will be required to register with Microsoft for Nonprofits and TechSoup to access the Microsoft for Nonprofits solutions through the TechSoup catalog.

 

TechSoup's Microsoft Implementation Services for Nonprofits

Support services from TechSoup to help nonprofits implement or install Microsoft products.  Check out all of the available Microsoft Implementation Services for Nonprofits on TechSoup.

  • Azure Server Setup - Azure Server Setup is a TechSoup service to deploy a Windows Server instance in Microsoft Azure.
     
  • Microsoft 365 Compliance Plan - Microsoft 365 Compliance Plan is a TechSoup service to assess your organization's data and privacy policies and recommend improvements through Microsoft 365 licensing and tools. 
     
  • Microsoft 365 SharePoint Setup - Microsoft 365 SharePoint Setup is a TechSoup service to implement the SharePoint platform as part of Microsoft 365 at your organization.
     
  • Microsoft Intune Configuration - Microsoft Intune Configuration is a TechSoup service to set up mobile device management policies through Microsoft Intune to manage Windows, macOS, iOS, and Android devices at your organization.
     
  • Microsoft Training for Nonprofit Staff - The Microsoft Digital Skills Center from TechSoup Courses provides online training for nonprofits using key Microsoft products and solutions. Courses cover Word, Excel, PowerPoint, Teams, and Power BI, with new courses continuously being added. Both free and paid courses are available.
     
  • Microsoft 365 Support Services - Microsoft 365 Support Services is a free TechSoup service to determine whether an organization can benefit from Microsoft 365, Microsoft's cloud-based productivity and communications platform.

 

Microsoft Cloud Support Resources

Here are some resources that many nonprofits have found valuable.

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