Contents

• Overview
• NCE Policies
  • Billing Terms
  • Cancellations and License Reductions

Overview

New Commerce Experience (NCE) is a back-end system that is designed to streamline management of all your Microsoft Cloud subscriptions.   It is Microsoft’s name for a set of cloud subscription rules related to customer subscription management, license additions and reductions, and subscription cancellations.

NCE Changes

On September 1, 2024, Microsoft began rolling out the New Commerce Experience (NCE) for all nonprofit cloud subscriptions. The change took effect for active and new subscriptions on or after September 1, 2024; Microsoft automatically migrated your subscriptions to NCE. Your license types and current billing period (monthly versus annual) did not change.

NCE Policies

• Payments: You will be charged using the payment method your organization has chosen (credit/debit card     or eCheck - ACH). If we are unable to process your payment, we will notify you via email. You will have 72 hours to update your payment method or resolve the issue. Otherwise, your subscriptions will be automatically canceled.
   
• Renewal Payments: Payments made via bank transfer or checks must be made thirty (30) days prior to the date of the renewal subscription. Customers who pay via bank transfer or checks will only be eligible for the annual or triennial term billing cycles.
   
• Cancellations: You may cancel your order or reduce license-count within three (3) calendar days (i.e., 72 hours) following your time of purchase or renewal.  
   
• Refunds: Prorated refunds are only possible if the return is made within three (3) calendar days (i.e., 72 hours) following your time of purchase or renewal.  

We encourage you to review the full updated Terms and Conditions by clicking here. (https://www.techsoup.org/sitecollectiondocuments/microsoft-products-ancillary-services-terms-conditions-2024-02.pdf)

Billing Terms

TechSoup offers two billing terms:

• Annual Billing: offer monthly billing for an annual subscription term. If you want to commit to an annual contract, your organizations will be required to pay the entire annual fee at check out.
   
• Monthly Billing: If you would like to pay on a monthly basis, you may opt for month-to-month billing.

NOTE: There may be different pricing offered for monthly versus annual billing terms.

Cancellations and License Reductions

Organization can cancel their subscription or reduce their license count within 72 hours of provisioning a new subscription or renewing an existing one.   There is no exception if this 72 hour window is missed.