Contents

• Overview
• ERROR: "The domain is already used by another Tenant. In order to proceed authorization is required or another domain needs to be defined."
• ERROR: "{Subscription name} cannot be purchased because {organization name} is not qualified for this product”
• Support Options
  • TechSoup Cloud Manager Support
  • Microsoft for Nonprofits Eligibility and Validation Support

Overview

This article provides solutions to error messages that may appear when checking out in the TechSoup Cloud Manager (cloud.techsoup.org).

ERROR: "The domain is already used by another Tenant. In order to proceed authorization is required or another domain needs to be defined."

This error message indicates the organization has not authorized as a Microsoft Partner in their Microsoft 365 Admin Center. 

Complete this authorization by visiting the Partner Relationships page in your Microsoft 365 Admin Center.  You’ll need an account global administrator’s login to see this Partner Relationships page. The person who registered your organization on Microsoft for Nonprofits is, by default, a global administrator.

Learn more about how to authorize TechSoup as a Microsoft Partner.

ERROR: "{Subscription name} cannot be purchased because {organization name} is not qualified for this product”

This error message indicates the organizations Microsoft domain your organization provided has not been validated for Microsoft for Nonprofits, needs to re-validate it's nonprofit eligibility (Microsoft periodically requires organizations to re-validate their nonprofit eligibility), or Microsoft's validation partner determined your organization is not eligible to access Microsoft for Nonprofit offers. 

To move forward 

• Sign in to Microsoft for Nonprofits to confirm your validate status.
  • Contact Microsoft for Nonprofits Support for assistance if your organization is not validated or eligible.
     
• Make sure you are entering the Microsoft account domain exactly as it was created.
  • Learn how to find your tenant domain in Microsoft 365 Admin Center.

Haven’t registered for Microsoft for Nonprofit yet? Apply with Microsoft for Nonprofits or register a validated domain with Microsoft for Nonprofits.

Support Options

TechSoup Cloud Manager Support

Visit TechSoup's Microsoft Cloud Customer Support for more information about Microsoft cloud solutions available through TechSoup.

Submit a ticket with one of our Microsoft Cloud experts, for the following support requests:

• Questions about Microsoft cloud-based licensing and solutions available on TechSoup.
  • Your organization can also request a free consultation.
• Assistance requesting Microsoft cloud cloud-based licensing and solutions through the TechSoup Cloud Manager.
• Managing Microsoft cloud subscription acquired through TechSoup.
• Microsoft cloud subscription payments and renewals.

NOTE: TechSoup can only provide support for Microsoft for Nonprofits cloud solutions and products acquired through TechSoup.  Learn how to confirm where your organization acquired it's Microsoft cloud solutions and products.

Microsoft for Nonprofits Eligibility and Validation Support

For support related to your Microsoft for Nonprofits account, validation status, and eligibility questions or disputes, you must contact Microsoft for Nonprofits Support: select the "Need help? Lets chat." bubble in the bottom right corner to connect with the Nonprofit Assistant.

Having trouble contacting Microsoft for Nonprofits Support?  Follow the Microsoft Learn instructions to resolve your issue: How to Contact Nonprofit Support and Submit a Request.

Check out Microsoft for Nonprofits' FAQ for more information.

NOTE:

• Your Microsoft for Nonprofits account is managed by Microsoft. TechSoup does not have access to provide support for account related issues, such as login issues, eligibility determination, validation status, etc. 
   
• As of August 2025, TechSoup no longer completes validation reviews for Microsoft for Nonprofits. YOu will be required to register with Microsoft for Nonprofits and TechSoup to access the Microsoft for Nonprofits solutions through the TechSoup catalog.