Getting Started
- I am experiencing issues with the TechSoup website, what should I do?
- How do I join TechSoup?
- Why am I receiving an “Invalid VAT Number” error when registering on TechSoup?
- How does my organization receive offers through TechSoup?
- Why do you need my organization's activity information and budget?
- What if my organization has multiple locations or branches?
Account Access and Management
- My organization's status has expired. How do I get revalidated?
- What should I do if I can't log into my TechSoup account?
- How do I update my account details?
- What should I do if my organization's information has changed?
- What if someone else has already added my organization to their TechSoup account?
Offers and Eligibility
- Why are there eligibility requirements?
- What if an offer is not in the catalog or out of stock?
- What is the difference between "eligible", "qualified", and "validated"?
- What offers are my organization eligible for?
- Who can request products and services through TechSoup?
- How do I find products and services on TechSoup?
Orders & Payment
- VAT & TechSoup: Frequently Asked Questions (FAQ)
- Where can I check the instructions to access what I purchased through TechSoup?
- How do I pay for my order/request?
- How can I check the status of my order/request?
- Where can I view my request history and print invoices?
- How do I cancel an order?