Duplicate Organization Registration Error

Overview

This article provides guidance for organizations that receive a duplicate registration message while attempting to their organization on TechSoup's website. These messages typically indicate that an organization account may already exist in the TechSoup database. 

Error: "An organization on TechSoup matches the information which you have provided."

This error indicates that either:

• Your organization already has an existing account on file, or
• Your organization's name is similar to another organization in the database. Organizations with similar naming conventions may trigger duplicate registration checks. 

How to Resolve the Issue

1. Try Registering with a More Specific Organization Name

If your organization shares a common name with other organizations, include your geographic location in the organization name during registration.

Example:

• TechSoup -> TechSoup - San Francisco

This may allow the registration system to distinguish your organization from others. 

2. Still Receiving the Same Message?

If you continue to receive the duplicate registration message after updating your organization name, do not continue with registration.

Instead, contact TechSoup Customer Service for your country for assistance. Please provide the following information to help us locate your organization's account and provide you access:

• Current Organization Name
• Current Organization Email Address (preferably a shared organizational email such as admin@yournonprofit.org)
• Current Physical Address
• Tax ID
• Former Organization Name(s), if applicable
• Former Mailing Address(es), if applicable