What should I do if I can't log into my TechSoup account?

Your login email address may be different from the organization's email address. The organization email is a separate contact TechSoup uses to send fulfillment information, renewal reminders, billing notifications, etc.

If you forgot your account password, follow these steps:

1. Go to the TechSoup website and click on the "Log in" button located at the top right corner of the page.
2. On the login page, click "Forgot your password?". This will take you to the password reset page.
3. Enter the email address associated with your TechSoup account and click on the "Reset password" button.
4. Check your email inbox for a message from TechSoup. It should contain a link to reset your password. If you don't see the email in your inbox, check your spam or junk folder.
5. Click on the password reset link provided in the email. This will take you to a page where you can enter a new password.
6. Choose a strong and secure password. Make sure it includes a mix of uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable passwords.
7. Enter your new password in the designated fields and click on the "Reset password" or "Save changes" button.
8. Once you've successfully reset your password, you should be redirected to the login page. Enter your email address and newly created password to log in to your TechSoup account.