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Microsoft On-Premises Products: Download, Installation, and Activation Support

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Contents

 

Instructions

Please note, not all Microsoft on-premises (desktop) products follow a download and installation process.  Some will use an activation process instead, which means you will not always have a download link and key available. 

Finding and Accessing Products

Learn how to find and access an on-premises Microsoft product in Microsoft 365 Admin Center.

Microsoft Products

Learn how to download and install, or activate your Microsoft on-premises products.

Office Products

Learn how to download and install, or activate your Office products.

Windows 10 Extended Security Updates (ESU)

Learn how to access and activate Windows 10 Extended Security Updates (ESU).

Client Access License (CAL)

Learn how to Install Remote Desktop Services (RDS) client access licenses (CALs) on the license server and License your RDS deployment with CALs.

 

Products without Download Files or Keys

Office for Mac

Microsoft's Volume License Serializer is used to activate Office LTSC for Mac 2024, Office LTSC for Mac 2021, or Office 2019 for Mac as a Volume Licensed version.

Review Microsoft’s Overview of the Volume License (VL) Serializer and special deployment tool instructions on how to download and install Office applications to your Mac.

Client Access License (CAL)

A Client Access License (CAL) is not a product, but a license that gives a user privileges to access the server. You don’t need a software download file or 5*5 product key to activate a CAL. The CAL is activated and installed through the activation wizard directly from your machine.

Explore more information about Microsoft CAL Suites and Microsoft Server and Client Licensing.

 

Activation Error 0x8004e026

Receiving Error 0x8004e026 when trying to activate your product?  There are a few things that could be causing this error; each will have slightly different steps to resolve the issue:
  • Activation Stack Corruption
  • Incompatible versions/editions
  • Volume License Misuse
  • Network Issues
  • Corrupt System Files

Try the following troubleshooting steps to determine what is the causing Error 0x8004e026:

  • Run Activation Troubleshooter: 
    1. Go to Settings 
    2. Select Update & Security 
    3. Select Activation and run the troubleshooter.
  • Check Internet & Date/Time: 
    • Ensure your connection is stable and system time is correct.
  • Update Windows: 
    • Install all pending updates.
  • Use Command Prompt (Admin):
    1. Open Command Prompt as administrator.
    2. Run slmgr.vbs /dlv to view license status.
    3. Try re-entering your key with slmgr.vbs /ipk YOUR-PRODUCT-KEY (replace placeholder).
  • Check Event Viewer: 
    • Look in the Event Log for specific COM+ errors for more details.
 

Support

Microsoft and TechSoup both offer support options your organization may wish to utilize.

Contact Microsoft Support

For support downloading, installing, or activating your licenses, contact Microsoft Support.  

You will need to sign into Microsoft.  Review Microsoft's “sign-in helper” information if you are unable to sign in.

Microsoft Implementation Services for Nonprofit

Check out all of the available Microsoft Implementation Services for Nonprofits on TechSoup.

For assistance downloading and installing on-premises products:

Please note, if your organization does not receive the required support or resolves the issue on your own, TechSoup can typically provide a refund for the support service.

 

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