Content
- Overview
- Microsoft for Nonprofits
- TechSoup Support
- Microsoft 365 Admin Center
- Locating and Accessing Products in Microsoft 365 Admin Center
- Microsoft Download, Installation, and Activation Support
- Microsoft Support
- Azure for Nonprofits
Overview
Your TechSoup account, Microsoft 365 Admin Center account, and Microsoft for Nonprofits account are separate entities with different support options.
Microsoft for Nonprofits
For Microsoft for Nonprofits account support, validation status support, and eligibility questions or disputes, you must contact Microsoft for Nonprofits Support.
Access the Microsoft for Nonprofits support request form by typing a brief description under "How can we help?" and then selecting "Get Help".
- Your Microsoft for Nonprofits account is managed by Microsoft. TechSoup does not have access to provide support for account related issues.
- As of August 2025, TechSoup no longer completes validation reviews for Microsoft for Nonprofits. TechSoup will continue to offer Microsoft for Nonprofits solutions to our eligible members.
TechSoup Support
Contact TechSoup Support for assistance request Microsoft for Nonprofit on-premises (desktop) products on TechSoup.
Learn how to request Microsoft for Nonprofit on-premises (desktop) products on TechSoup
Microsoft 365 Admin Center
Open a support ticket in your Microsoft 365 Admin Center for Microsoft 365 Admin Center account support and assistance locating or accessing your products.
Include in the domain and tenant ID details within the Microsoft Support Ticket. Learn how to find your tenant domain in Microsoft 365 Admin Center.
Locating and Accessing Products in Microsoft 365 Admin Center
Review the requirements to view and access products in your Microsoft 365 Admin Center and learn how to locate your licenses within the Microsoft 365 Admin Center.
Microsoft Download, Installation, and Activation Support
Download, Installation, and Activation Instructions
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Learn how to install or activate your Microsoft on-premises products.
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Learn how to install or activate your Office on-premises products.
- Learn how to activate Remote Desktop Services (RDS) client access licenses (CALs) on the license server and how to license your RDS deployment with CALs.
Microsoft Support
For support installing or activating your licenses, contact Microsoft Support.
You will need to sign into Microsoft. Review Microsoft's “sign-in helper” information if you are unable to sign in.
Microsoft Implementation Services for Nonprofit
Check out all of the available Microsoft Implementation Services for Nonprofits on TechSoup.
For assistance downloading and installing on-premises products:
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Office Suite or Individual Apps - request remote Office Standard or Pro Installation Support.
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Windows Operating System Upgrades and Windows Pro Operating Systems - request Windows OS Upgrade Support for 1 Computer.
- Other Microsoft products - request Help Desk, Basic Installation Support for 1 Device.
NOTE: If your organization does not receive the required support or resolves the issue on your own, TechSoup will provide a refund.
Azure for Nonprofits
Microsoft has not made Azure for Nonprofits available in the TechSoup catalog. However, we can provide resources that may meet your needs:
- For information about obtaining Azure credits, we recommend Tech for Social Impact: Azure Credits: Guided Simulation.
- For support obtaining your Azure credits, visit Microsoft for Nonprofits support.
- For assistance using your Azure credits, visit Nonprofit Azure Onboarding Concierge and Success Center.
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