Contents

• Overview
• How to Confirm Your Email Address
• How to Send a New Email Confirmation Link
• Not Receiving the Confirmation Email
• Email Confirmation Link Issues
• Hyperlink Missing from Email Message
• Support

Overview

For your security, when joining TechSoup or after updating your login email address for your TechSoup account, you will be required to confirm your email address.  If your email address is not confirmed you will experience issues navigating the TechSoup website when logged in.

Your login email address is tied to your member account and must be confirmed when registered or updated. In your TechSoup account, select Edit Member Details to view and edit your member details.

Your organization email address is the the main contact for the organization, it is not used to login and so does not need to be confirmed.  In your TechSoup account, select the organization's name to view and edit it's details.

How to Confirm Your Email Address

After you join TechSoup as a member or updating your login email address in your Member Details, you will receive an email from no-reply@techsoup[.org], titled “Email Confirmation Required,”.  Be sure to check your inbox and spam folders.

This automated email contains a link to confirm your ownership of the email address and activate your member account.

NOTE: Do not send communications to no-reply@techsoup.org, it is not monitored and you will not receive a response.

How to Send a New Email Confirmation Link

The troubleshooting below resolves most issues with receiving the confirmation email and using the email confirmation link.  Once you have completed troubleshooting, login to TechSoup and send a new email confirmation link by selecting Resend Email. 

Not Receiving the Confirmation Email

• Add no-reply@techsoup.org to your address book.
   
• Add no-reply@techsoup.org to the accepted email list for your email server, your unique domain, or both. Learn how to manage your accepted email list in Gmail, Microsoft Outlook, and Yahoo.
   
• Try using a different web browser or device to send a new email confirmation link.

NOTE: Do not send communications to no-reply@techsoup.org, it is not monitored and you will not receive a response.

Email Confirmation Link Issues

The following issues can affect TechSoup members.

Hyperlink Missing from Email Message

Sometimes the hyperlink within the confirmation email will only show up as text.  Please enable HTML within your email's settings.

Gmail

Gmail groups email threads together in what they call 'conversations.' Sometimes this grouping can cause issues if you have received the confirmation email more then once. When the emails are grouped into a 'conversation' the Gmail site sees those confirmation emails as identical, not recognizing there is a variation with the email confirmation links.  Since the first, original email with the original confirmation link is always displayed within the 'conversation,' you will need to turn off this feature to access the most recent email confirmation link.

Learn how to update your conversation settings in Gmail.

Support

Contact TechSoup Customer Service.  We can confirm your email address on your behalf.