Contents

• Overview
• 1. Join TechSoup and Apply for Microsoft for Nonprofits
• 2. Authorize TechSoup as a provider (aka partner) in your Microsoft 365 Admin Center
• 3. Get to Know Microsoft for Nonprofits Cloud Offers
• 4. Checking Out on TechSoup Cloud Manager
• Support

Overview

Organizations can access Microsoft for Nonprofits cloud solutions and products through both TechSoup and Microsoft for Nonprofits; you are not required to go through the TechSoup Cloud Manager (cloud.techsoup.org).

The instructions within this article will walk you through requesting cloud Microsoft for Nonprofits products and solutions on cloud.techsoup.org.  They do not apply to requesting on-premises Microsoft for Nonprofits products on www.techsoup.org.  See, How do I request on-premises Microsoft products on TechSoup?, instead.

NOTE: TechSoup can only provide support for Microsoft for Nonprofits cloud solutions and products acquired through TechSoup.  Learn how to confirm where your organization acquired it's Microsoft cloud solutions and products.

1. Join TechSoup and Apply for Microsoft for Nonprofits

You are required to have both a qualified TechSoup account and a validated Microsoft for Nonprofits account to access cloud Microsoft for Nonprofits products and solutions on TechSoup. 

Learn how to:

• Join TechSoup.
• Apply with Microsoft for Nonprofits
• Register a validated domain with Microsoft for Nonprofits.

To track your Microsoft validation status, sign in to Microsoft for Nonprofits.

NOTE: your TechSoup account, Microsoft 365 admin center account, and Microsoft for Nonprofits account are separate entities; you will need all three accounts to request Microsoft offers from the TechSoup catalog. Your TechSoup account may be qualified while your Microsoft for Nonprofits account’s validation is pending, and vice versa.

2. Authorize TechSoup as a provider (aka partner) in your Microsoft 365 Admin Center

Review How can I authorize TechSoup as my provider for Microsoft? for more information.

3. Get to Know Microsoft for Nonprofits Cloud Offers

Check out Office 365 Enterprise, Microsoft 365, or other Microsoft cloud offers available through TechSoup.

On TechSoup, get introduced to available Microsoft cloud solutions. When you’re ready, you’ll request your subscriptions and licenses on TechSoup Cloud Manager. We recommend double-checking the details of each selected plan, like Overview, Features, and Plans & Pricing, before checking out.

Microsoft's Utilization Requirements

Microsoft requires organizations to actively use at least 85 percent of assigned donated licenses. It's important that organizations stay in compliance with Microsoft's utilization requirements for donated licenses.

Once you have requested cloud licenses, use our guide to help understand your current usage.

4. Checking Out on TechSoup Cloud Manager

1. Log in to TechSoup Cloud Manager (cloud.techsoup.org).
2. Select VIEW PLANS to review the product you are interested in.
3. When viewing products, select ADD TO CART for your chosen plan.
4. You’ll be presented with some options, including choosing monthly or annual payments, giving your subscription a name, updating license quantities, and choosing from available add-ons. Once you’re ready, select PROCEED TO CHECKOUT.
5. You’ll be asked to review your cart and billing information.
   On a step called Service Details, you’ll be asked to provide a Microsoft account domain that connects us to your nonprofit.microsoft.com account and helps us confirm your organization’s eligibility.
6. Complete checking out.

NOTE: Once you place your order, you will only have 72 hours to reduce or cancel your licenses. If you miss the 72 hour window, you will have to wait until your next renewal date to make your desired changes.

Your organization will receive cloud subscription invoices at the email address listed as your organization’s contact in your account on Cloud Manager. To ensure that these invoices are being received, we recommend adding uscustomerservice@techsoup[.org] to the email account’s safe sender list within Outlook. You can see how to do this at Create safe sender lists in EOP.

Please note: uscustomerservice@techsoup[.org] is not monitored; support requests should not be sent to this email address.

Support

Depending on the support required, organizations will need to either contact TechSoup or Microsoft for Nonprofits.

TechSoup Support

Visit TechSoup's Microsoft Cloud Customer Support for more information about Microsoft cloud solutions available through TechSoup.

Submit a ticket with one of our Microsoft Cloud experts, for the following support requests:

• Questions about Microsoft cloud-based licensing and solutions available on TechSoup.
  • Your organization can also request a free consultation.
• Assistance requesting Microsoft cloud cloud-based licensing and solutions through the TechSoup Cloud Manager.
• Managing Microsoft cloud subscription acquired through TechSoup.
• Microsoft cloud subscription payments and renewals.

NOTE: TechSoup can only provide support for Microsoft for Nonprofits cloud solutions and products acquired through TechSoup.  Learn how to confirm where your organization acquired it's Microsoft cloud solutions and products.

Microsoft for Nonprofits Support