Contents
- Overview
- QuickBooks Online Support
- QuickBooks Priority Circle Support
- QuickBooks Data Migration Support
- QuickBooks Made Easy for Nonprofits
Overview
The following support resources help resolve most issues related to QuickBooks Online.
Learn more about QuickBooks Online in our QuickBooks Online FAQ and Intuit’s QuickBooks Support.
QuickBooks Online Support
You can get live support from Intuit via QuickBooks Online Support. Live support hours are from 6 a.m. to 6 p.m. Pacific time on weekdays and 6 a.m. to 3 p.m. Pacific time on Saturdays.
Be sure to let the support agent know that you received a prepaid, donated subscription through TechSoup.
QuickBooks Priority Circle Support
QuickBooks Online Advanced subscriptions include premium support with QuickBooks Priority Circle. This service includes access to a dedicated account team whom you can depend on for immediate QuickBooks expertise, from product setup to troubleshooting. In addition, you have a direct line to 24/7 technical support via phone or chat.
QuickBooks Data Migration Support
TechSoup offers remote data migration support for QuickBooks.
QuickBooks Made Easy will prepare your data for migration, import it into your new QuickBooks Online account, and ensure that all data was migrated correctly. The 30-minute training session will familiarize your team with QuickBooks Online and address any issues with the migration.
Desktop-to-online migrations typically take between 12 and 24 hours, and online-to-online migrations typically take between 24 and 48 hours. Your migration will begin once your organization has connected with our service provider and provided the required preliminary documentation.
QuickBooks Made Easy for Nonprofits
QuickBooks Made Easy for Nonprofits provides nonprofit-specific video training, live seminars, and webinar series for Intuit's QuickBooks applications and QuickBooks Online service.
Whether you are new to QuickBooks or a longtime user, you can use this training to learn how to
- Perform the basic QuickBooks tasks most useful to nonprofits and libraries
- Run nonprofit-specific reports for Budget to Actual Profit and Loss and Expenses by Program
- Organize data for an annual audit and the IRS 990 form
Please note, QuickBooks Online and QuickBooks desktop software is not included in QuickBooks Made Easy for Nonprofits offers. Additionally, these offers cannot be returned or exchanged.
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