For assistance with confirming if you have Microsoft for Nonprofits account, accessing an existing account, or locating your domain(s), open a ticket with Microsoft for Nonprofits Support.

Access the Microsoft for Nonprofits support request form by typing a brief description under How can we help? and then selecting Get Help.

Do I have a Microsoft account?

Your TechSoup account and Microsoft for Nonprofits account are separate and do not reflect the validation or qualification status of each other.  Your TechSoup account may be qualified while your Microsoft for Nonprofits account’s validation is pending, and vice versa.

Email Notifications

When you Microsoft for Nonprofits account is validated, Microsoft will send you a confirmation email and share your information with TechSoup to begin the validation process. This process may take up to 10 business days. During this time, TechSoup may reach out to you for additional information via the email address microsoftnonprofit@techsoup[.org].  Microsoft will email you once the validation process is complete.

You can check your inbox and spam folders for emails from microsoftnonprofit@techsoup[.org] to see if your organization was previously registered.

Locating Your Domain

Learn how to locate your domain in your Microsoft 365 Admin Center.