The Authenticator App is a Microsoft security tool used to access your Microsoft accounts and products.  Only Microsoft can provide support for their security tool.

We recommend reviewing Microsoft’s common problems with two-step verification for a work or school account and troubleshoot problems using Microsoft Authenticator app articles. 

You may also find the following articles useful:

• Download and install the Microsoft Authenticator app
• Sign in to your accounts using the Microsoft Authenticator app
• Common questions about the Microsoft Authenticator app
• How to create break glass account in M365 tenant? What are the best practices and what all are the prerequisites for the same?

Global Administrator Access Required

Unable to use the Authenticator app because you do not have access to your organization’s global administrator account?  Only Microsoft can provide admin role support.

Learn more about admin roles in the Microsoft 365 admin center and how to assign admin roles in the Microsoft 365 admin center.

Alternative Two-Step Verification Options

Prefer a phone call or text to verify your account login or product access? You may be able to opt into a different two-step verification option.

Learn how to change your two-step verification method and settings.

Contact Microsoft Support

For assistance with your Authenticator App or becoming a Global Administrator, open a support ticket within your Microsoft 365 Admin Center.

If you are unable to open a ticket within your Microsoft 365 Admin Center, open a ticket with Microsoft for Nonprofits Support. Access the Microsoft for Nonprofits support request form by typing a brief description under How can we help? and then selecting Get Help.

If a Microsoft representative asks you to contact TechSoup, please inform them that your issue is not related to your validation status and you require Authenticator app or two-step verification support directly from them.