What to do if I have an issue with my licensed hardware?

If you experience an issue with your hardware, contact Cisco Meraki Support.  Note: The hardware must be licensed to receive Meraki support. 

• Get Started with Cisco Meraki Support.
  • Learn more about your support options and open a support case.
• Open a Dashboard Case.
  • Leverage the Help section in dashboard for the support you need, when you need it.
  • You can update a Dashboard Case as needed by replying to the support email that is sent after submitting the case or in your Meraki Dashboard: Navigate to "Help" > “Get help” > the “View full case history” page
• Open a Support Case.
  • Use when you are unable to open a case via Dashboard, have been locked out, or a licensing inquiry,

Please Note: Any hardware products must be licensed to receive support from Cisco Meraki.