Electronic Delivery

Please note, in your TechSoup account, the organization email address TechSoup has on file may be different then the email address used to log into TechSoup. Learn how to confirm and edit your organization's details on TechSoup.

Fulfillment Email

Once TechSoup processes and fulfills your request you will receive a fulfillment email with information about accessing your license and/or hardware.

Fulfillment instructions are emailed to your organization’s email address, as seen in your organization’s details in your TechSoup account. You can also access your Fulfillment Emails in your account. Learn how to ensure you receive emails from TechSoup.

License keys are electronically delivered via email by Cisco Meraki to the organization email address listed within your TechSoup account.

Delivery time frames are subject to Cisco’s current lead times.

License emails will generally be delivered within two business days of TechSoup processing and fulfilling your request.

Hardware will generally be shipped within three weeks of TechSoup fulfilling your request.

Cisco may not send your licenses until they have shipped the hardware portion of your request.

If you have not received Cisco's email within the expected time frame, contact Cisco Meraki Support:

Get Started with Cisco Meraki Support.
- Learn more about your support options and open a support case.
Open a Dashboard Case.
- Leverage the Help section in dashboard for the support you need, when you need it.
- You can update a Dashboard Case as needed by replying to the support email that is sent after submitting the case or in your Meraki Dashboard: Navigate to "Help" > “Get help” > the “View full case history” page
Open a Support Case.
- Use when you are unable to open a case via Dashboard, have been locked out, or a licensing inquiry,

Please Note: Any hardware products must be licensed to receive support from Cisco Meraki.