Contents
Return and Refunds Policy
Licenses
Cisco generally allows returns on unused licensing.
Hardware
Cisco does not generally allow returns on hardware.
If you receive the wrong product, contact TechSoup within 20 days of receipt of the items to arrange a return.
How to Request a Refund
To initiate the return of an unused license or report receiving the wrong product, email ciscoteam@techsoup.org, and include:
- In the email header: “Cisco Meraki Product Return - Organization Name”.
- TechSoup Request Number.
- Product(s) to be returned.
- Reason for the return in the email body.
Warranty Support
Cisco Meraki Support
If you experience an issue with your products, contact Cisco Meraki Support.
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Get Started with Cisco Meraki Support.
- Learn more about your support options and open a support case.
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Open a Dashboard Case.
- Leverage the Help section in dashboard for the support you need, when you need it.
- You can update a Dashboard Case as needed by replying to the support email that is sent after submitting the case or in your Meraki Dashboard: Navigate to "Help" > “Get help” > the “View full case history” page
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Open a Support Case.
- Use when you are unable to open a case via Dashboard, have been locked out, or a licensing inquiry,
Please Note: Any hardware products must be licensed to receive support from Cisco Meraki.
TechSoup Support
Cisco Meraki support unable to assist or they asked you contact TechSoup? Email ciscoteam@techsoup.org, and include:
- In the email header: “Cisco Meraki Warranty Support - Organization Name”.
- TechSoup Request Number.
- Affected product(s).
- Description of support issue.
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