Contents

• Return and Refunds Policy
  • Licenses
  • Hardware
• How to Request a Return and Refund

Return and Refunds Policy

Licenses

Cisco generally allows returns on unused licensing.

Hardware

Cisco does not generally allow returns on hardware.

If you receive the wrong product, contact TechSoup within 20 days of receipt of the items to arrange a return.

How to Request a Return and Refund

To initiate the return of an unused license or report receiving the wrong product, email ciscoteam@techsoup[.org], and include: 

• In the email header: “Cisco Meraki License Return - Organization Name”.
• The TechSoup order number, license(s) to be returned
• The reason for the return in the email body.