Learn how to update your organization details.

When joining TechSoup, you will first create a member account with your information.

Member Name

You are required to use an individual's first and last name, not a generic name like "IT Dept" or your organization's name.  This is so TechSoup can confirm you are an authorized representative for your organization when providing support.  Additionally, some corporate partners require a contact name to fulfill a request

Email Address

Your email address is used to login to your TechSoup account.  You are required to use an email address with an active inbox.  We also recommend using your work email address if you have one: for example, me@organization-name.org.

Password

Your password is used to log in to your TechSoup account. Password requirements are:

• At least eight characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number
• Doesn't include spaces, <, >, /, &, or #

Learn how to troubleshoot login issues.

Community Nickname

Your community nickname cannot be updated once it is created.  The community nickname only appears when posting on our community forums.

How to Edit Your Member Details

1.  Log into your TechSoup account.  You can also find Your Account by clicking the icon shaped like a person in the top right corner of your screen. 

2. Select "Edit Member Details".

3.  Update the information and select Save.

4. You will receive a confirmation email.  If you updated your email address you will be required to confirm your new email address.