Request Status and Fulfillment
- How do I add or edit my payment information on file for subscription renewal?
- How do I renew or cancel my subscription or discounted rate through TechSoup?
- Can I return, refund, or exchange offers received through TechSoup?
- How can I change or cancel a request?
- How can I check the status of a request?
- How do I renew my discounted rate for Zoom Workplace?
- The Norton link in my TechSoup fulfillment email isn’t working. What should I do?
- Why am I required to use a unique email address for my new Norton subscription?
- How do I locate my Norton product key?
- How do I extend (renew) my Norton subscription?
- I received refurbished computers from TechSoup and a product is not working. What should I do?
- What if I didn't receive instructions from TechSoup on how to access my product or service?
- How can I get a receipt?
- How do I provide payment by check?
- How do I change or add payment information for a request?
- How can I find out which products my organization has already requested?
- Can you ship outside the United States?
- I see a charge on my credit card statement, but I haven't received my product. Why have I been charged?
- When can I expect to receive a requested offer, and how will it arrive?