Contents

• Overview
• Authorization Holds for Recurring Payments
• How to Manage Payment or Cancel a Subscription / Membership
• How to Renew an "Access to Discounted Rates" Offer

Overview

Some offers require organizations pay a recurring annual or monthly administrative fee through TechSoup (e.g. QuickBooks Online subscriptions and the TechSoup Plus membership)

TechSoup does not currently offer a subscription management center.  Instead, you will manage your renewals through your TechSoup account, or contact TechSoup Customer Service for assistance.

How to Manage Payment or Cancel a Subscription / Membership

30 days before the renewal date a new request (aka order) will automatically be added to the Request History of your TechSoup account.  At that time the organization can add payment, edit payment , or cancel the request, which will cancel the subscription or membership.

Learn more in the TechSoup Support article, Subscriptions & Membership: How to Manage Reoccurring Payments.

How to Renew an "Access to Discounted Rates" Offer

For some offers that include "Access to Discounted Rates" in their name, organization will be required to pay TechSoup's admin fee each year to maintain your eligibility for the discounted rate.

After paying TechSoup's admin fee, an organization will then be required to pay the corporate partner providing the offer directly to renew your discounted subscription.

NOTE: The renewal date with TechSoup may be different then the renewal date with the corporate parents; some subscriptions must be activated before the subscription contract is started.