Learn how to locate the download link and key for an on-premises Microsoft product.
Contents
Instructions
Microsoft Products
Learn how to download your Microsoft on-premises products.
Office Products
Learn how to download and install your Office products.
Client Access License (CAL)
Learn how to install Remote Desktop Services (RDS) client access licenses (CALs) on the license server and how to license your RDS deployment with CALs.
Products without Keys
Not all Microsoft on-premises products come with a download file and key.
Office for Mac
Microsoft's Volume License Serializer is used to activate Office LTSC for Mac 2024, Office LTSC for Mac 2021, or Office 2019 for Mac as a Volume Licensed version.
Review Microsoft’s Overview of the Volume License (VL) Serializer and special deployment tool instructions on how to download and install Office applications to your Mac.
Client Access License (CAL)
A Client Access License (CAL) is not a product, but a license that gives a user privileges to access the server. You don’t need a software download file or 5*5 product key to activate a CAL. The CAL is activated and installed through the activation wizard directly from your machine.
Learn more about the Microsoft CAL Suites.
Support
Microsoft and TechSoup both offer support options your organization may wish to utilize.
Microsoft Support
For assistance finding, downloading, and installing your licenses, open a support ticket within your Microsoft 365 Admin Center.
If you are unable to open a ticket within your Microsoft 365 Admin Center, open a ticket with Microsoft for Nonprofits Support. Access the Microsoft for Nonprofits support request form by typing a brief description under How can we help? and then selecting Get Help.
TechSoup Support
We may be able to help you through TechSoup’s Help Desk for Nonprofits services.
- For assistance downloading and installing your Microsoft product, check out Help Desk, Basic Installation Support for 1 Device.
- For assistance downloading and installing your Office 2019 or 2021, check out remote Office Standard or Pro Installation Support.
- For assistance downloading and installing your Windows Operating System Upgrade, check out Windows OS Upgrade Support for 1 Computer.
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