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Microsoft Cloud (CSP) Support: Contact Options, Services, & Resources

  • Updated

Contents

 

Overview

Visit TechSoup's Microsoft Cloud Customer Support for more information about Microsoft cloud-based licensing and solutions available through TechSoup.

NOTE: This article only applies to Microsoft cloud-based licensing and solutions; it does not apply to Microsoft on-premises products or other cloud-based products, such as QuickBooks Online.

 

Microsoft for Nonprofits Support

For support related to your Microsoft for Nonprofits account, validation status, and eligibility questions or disputes, you must contact Microsoft for Nonprofits Support: select the "Need help? Lets chat." bubble in the bottom right corner to connect with the Nonprofit Assistant.

Having trouble contacting Microsoft for Nonprofits Support?  Follow the Microsoft Learn instructions to resolve your issue: How to Contact Nonprofit Support and Submit a Request.

Check out Microsoft for Nonprofits' FAQ for more information.

NOTE:

  • Your Microsoft for Nonprofits account is managed by Microsoft. TechSoup does not have access to provide support for account related issues, such as login issues, eligibility determination, validation status, etc. 
     
  • As of August 2025, TechSoup no longer completes validation reviews for Microsoft for Nonprofits. YOu will be required to register with Microsoft for Nonprofits and TechSoup to access the Microsoft for Nonprofits solutions through the TechSoup catalog.

 

Microsoft Cloud Support

The type of support required will dictate which support option you will want to utilize to resolve your issue or question.

TechSoup Support

Need assistance requesting a Microsoft Cloud product or solution, or managing your subscriptions acquired through TechSoup?  Contact TechSoup Canada Customer Service and we can assist you!

Microsoft Support

For support related to using your Microsoft cloud-based licensing and solutions, contact Microsoft Support.

You will need to sign into Microsoft.  Review Microsoft's “sign-in helper” information if you are unable to sign in.

Include the domain and tenant ID details within the Microsoft Support Ticket.   Learn how to find your tenant domain in Microsoft 365 Admin Center.

Microsoft for Nonprofits

For support related to your Microsoft for Nonprofits account, validation status, and eligibility questions or disputes, you must contact Microsoft for Nonprofits Support: select the "Need help? Lets chat." bubble in the bottom right corner to connect with the Nonprofit Assistant.

Having trouble contacting Microsoft for Nonprofits Support?  Follow the Microsoft Learn instructions to resolve your issue: How to Contact Nonprofit Support and Submit a Request.

Check out Microsoft for Nonprofits' FAQ for more information.

NOTE:

  • Your Microsoft for Nonprofits account is managed by Microsoft. TechSoup does not have access to provide support for account related issues, such as login issues, eligibility determination, validation status, etc. 
     
  • As of August 2025, TechSoup no longer completes validation reviews for Microsoft for Nonprofits. You will be required to register with Microsoft for Nonprofits and TechSoup to access the Microsoft for Nonprofits solutions through the TechSoup catalog.

 

Support Resources for Microsoft Cloud

Here are some resources that many nonprofits have found valuable.

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