Payment Processor Change for Cloud Subscriptions

On July 2, 2025, TechSoup Canada migrated our payment processor for cloud subscriptions. Organizations must add a payment method to their Cloud Manager account following this date, before additional payments can be processed.

Note: Payment details must be re-entered after July 2, 2025, even if they were updated after September 1, 2024. 

How to Add Payment Details: 

1. Log into your TechSoup Canada account and continue to our secure Cloud Manager platform.
2. To view your account balance and unpaid invoices, select Invoices located in the left-side menu (see below screenshot for reference).
3. To make a payment, select the unpaid invoice. Or, to update details in advance of your renewal, click “Add Payment” and enter an amount of $1 or more. 
   
   Important note: If you wish to add payment details in advance and your invoices total less than $2, you’ll need to add sufficient funds to cover the upcoming balance. Please let us know if you need help determining the balance of your next invoice. 
   
    
4. The card you add will be used as your new recurring payment method.