Can TechSoup help with Microsoft Authenticator App issues?

The Authenticator App is a Microsoft security tool used to access your Microsoft accounts and products.  Only Microsoft can provide support for their security tool.

We recommend reviewing Microsoft’s common problems with two-step verification for a work or school account and troubleshooting problems using Microsoft Authenticator app articles. 

You may also find the following articles useful:

• Download and install the Microsoft Authenticator app
• Sign in to your accounts using the Microsoft Authenticator app
• Common questions about the Microsoft Authenticator app

Global Administrator Access Required

• Unable to use the Authenticator app because you do not have access to your organization’s global administrator account?  
• Learn more about admin roles in the Microsoft 365 admin center and how to assign admin roles in the Microsoft 365 admin center.

Contact Microsoft Support

1. For assistance with your Authenticator App or becoming a Global Administrator, open a support ticket within  Microsoft 365 Admin Center.
2. If you are unable to open a ticket within your Microsoft 365 Admin Center, you will need to contact Microsoft. Locate the Microsoft customer service phone number in your country by visiting any of these links:
3. https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
4. For Microsoft 365 Support only- https://learn.microsoft.com/en-us/microsoft-365/admin/support-contact-info?view=o365-worldwid