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eAgreement Required for Software Assurance Benefits

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What is an eAgreement?

An eAgreement is tied to discounted Microsoft licenses that include Software Assurance benefits from the Open Value (OV) Program.  The eAgreement is used to locate licenses in the Microsoft 365 Admin Center and renew Software Assurance benefits.

Learn more about Software Assurance benefits.

 

Locating Your eAgreement

After requesting a discounted Microsoft licenses that include Software Assurance benefits on TechSoup, organizations are required to sign the affiliated eAgreement before the license can be fulfilled by TechSoup and populated in your Microsoft 365 Admin Center account.

Microsoft will send an eAgreement signature request from eagrmnts@microsoft[.com] to your organization email address, within three days after you request a discounted Microsoft product with Software Assurance through TechSoup. To confirm your organization’s email address on TechSoup: click your organization’s name in your TechSoup account to view its details.  The email address used to login to TechSoup may be different then the organization email.

eAgreement Signature Request Has Expired

eAgreement signature requests expire 15 days from when you receive the email containing your eAgreement. If you see a message, Contact TechSoup Customer Service to have a new eAgreement sent within three business days.

How to Update the Contact Information for eAgreement

Need to update the contact information listed for your eAgreement? TechSoup can submit a CICR form to update your contact information.

Contact TechSoup Customer Service and provide the following information.

  • Contact Phone Number:
  • Contact First and Last Name:
    • The contact first and last name cannot be generic (e.g. IT Department, organization’s name) and the email address cannot include any form of “exec”.
  • Contact Email Address:
    • The email address is automatically your organization email address listed for your organization on TechSoup. To check or update your organization email address on TechSoup for future requests, click your organization’s name in your TechSoup account to view its details.  The email address used to login to TechSoup may be different then the organization email.

 

After the eAgreement is Signed

After you have signed the eAgreement successfully, you will receive a confirmation email from msvlop@microsoft[.com]. Within three business days from then, TechSoup will send you an email notification that your request has been processed. You’ll also be able to find a copy of that email within your TechSoup account.

eAgreement Has Been Signed, but Request is Not Fulfilled

After you have signed the eAgreement successfully, you will receive a confirmation email from msvlop@microsoft[.com]. 

Within three business days from signing your eAgreement, TechSoup will send you an email notification that your request has been processed. You’ll also be able to find a copy of that email within your TechSoup account.

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