TechSoup Cloud Support Services are included with all Microsoft Cloud licenses obtained through TechSoup. Cloud Support Services provide the following:
- Access to ongoing consultations with TechSoup's experts in Microsoft solutions for nonprofits and self-service tools to help determine the right licenses and related products to support your organization.
- Support in setting up and assigning licenses to users, including configuring role-based access levels.
- Ongoing management of your licenses, including adding and removing license holders and downgrading and upgrading plans.
- Error resolution and direct case escalation with Microsoft in a prioritized queue when needed.
- Valuable resources, designed specifically for nonprofits, to support your organization's adoption of Microsoft solutions.
- Flexible billing options with credit card or eCheck (bank account ACH transfer).
Pricing
While all Microsoft 365 and Office 365 licenses include Cloud Support services, starting January 2023, the following plans include a $1/user/month fee to help TechSoup provide these services:
- Microsoft 365 Business Basic — now $1/user/month
- Microsoft 365 Business Premium (donated licenses) — now $1/user/month
For more information, see Microsoft Cloud Support Services
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