For more information, see the TechSoup Blog post: Introducing Cloud Support Services for Microsoft Cloud Subscriptions

TechSoup Cloud Support Services are included with all Microsoft Cloud licenses obtained through TechSoup. Cloud Support Services provide the following:

• Access to ongoing consultations with TechSoup's experts in Microsoft solutions for nonprofits and self-service tools to help determine the right licenses and related products to support your organization.
• Support in setting up and assigning licenses to users, including configuring role-based access levels.
• Ongoing management of your licenses, including adding and removing license holders and downgrading and upgrading plans.
• Error resolution and direct case escalation with Microsoft in a prioritized queue when needed.
• Valuable resources, designed specifically for nonprofits, to support your organization's adoption of Microsoft solutions.
• Flexible billing options with credit card or eCheck (bank account ACH transfer).

Cloud Support Services Fee

While all Microsoft 365 and Office 365 licenses include Cloud Support services, starting January 2023, the following plans include a $1/user/month fee to help TechSoup provide these services:

• Microsoft 365 Business Basic — now $1/user/month

As of July 1, 2025, Microsoft discontinued the donated offers of Microsoft 365 Business Premium and Office 365 E1. These changes do not impact the discounted licenses of these products, which are still available for nonprofits. This post has been updated to reflect these changes. Learn more.