Why can’t I create a validation token?

First, make sure your TechSoup Canada account is qualified: use the profile icon on the top-right to navigate to Your Account. Check that your organization status is Qualified. If not, email us for support.

If your account is qualified, and you receive an error message when Adding a new token, please email us with a screenshot of the error message. 

Finally, if your account is qualified but a new token does not appear when clicking on Add New Token, try making a small change to the Name you enter. For example, put a "1" after the first Name (e.g. "Katsumoto1"). That small change should let you create a new validation token.