What if I need a refund or exchange?

For software: we cannot exchange your products, even if it is a case of having ordered the wrong product. 

Refunds are approved by software companies in rare situations where there is a technical problem with the license. 

If you would like to request a refund, please send us an email with an explanation of why your organization would like a refund. We cannot guarantee that your refund will be approved, but we can escalate to the software company.

Refunds will be issued by the method from which the order was made (credit card, PayPal, or cheque).

For hardware: please see Cisco’s FAQ and CNB Computer’s Program Guidelines for more information on how to return your order.