Contents
- Microsoft for Nonprofits Validation Status, Eligibility, and Account Support
- Locating Your Licenses and Microsoft 365 Admin Center Account Support
- Download, Installation, Activation, and Product Support
- TechSoup Support Services
- Azure for Nonprofits
Microsoft for Nonprofits Validation Status, Eligibility, and Account Support
For Microsoft for Nonprofits account support, validation status support, and eligibility questions or disputes, you must contact Microsoft for Nonprofits Support. Access the Microsoft for Nonprofits support request form by typing a brief description under "How can we help?" and then selecting "Get Help".
- Your Microsoft for Nonprofits account is managed by Microsoft. TechSoup does not have access to provide support for account related issues.
- As of August 2025, TechSoup no longer completes validation reviews for Microsoft for Nonprofits. TechSoup will continue to offer Microsoft for Nonprofits solutions to our eligible members.
Please note: If a Microsoft Support representative asks you to contact TechSoup, please inform them that you have already spoken to TechSoup and were directed to contact Microsoft for Nonprofits Support for assistance.
Locating Your Products and Microsoft 365 Admin Center Account Support
Review all of the contact options available for Microsoft 365 Admin Center Support.
Download, Installation, Activation, and Product Support
Contact Microsoft Support for download and installation, access and activation, and product functionality support. You will need to sign into Microsoft. Review Microsoft's “sign-in helper” information if you are unable to sign in.
Check out the support resources TechSoup has created for our members:
End of Support for Office 2016 and 2019
Support for Office 2016 and Office 2019 ended on October 14, 2025 and there will be no extension and no extended security updates. All of your Office 2016 and Office 2019 apps will continue to function.
Learn more about this change in Microsoft's article: End of support for Office 2016 and Office 2019
Request a newer version of Office through TechSoup.
TechSoup Support Services
Your organization may be interested in requesting the IT Help Desk, Basic Installation Support for 1 Device (CA) offer. This service can be used to install one of the following products on one device for these Microsoft products:
- Microsoft 365 or Office 365
- Enterprise Mobility and Security
- Power BI
- BizTalk Server
- Dynamics 365
- Exchange Server
- Project Server
- SharePoint Server
- Skype for Business Server
- SQL Server
- Windows Server
Azure for Nonprofits
Microsoft has not made Azure for Nonprofits available in the TechSoup catalog. However, we can provide resources that may meet your needs:
- For information about obtaining Azure credits, we recommend Tech for Social Impact: Azure Credits: Guided Simulation.
- For support obtaining your Azure credits, visit Microsoft for Nonprofits support.
- For assistance using your Azure credits, visit Nonprofit Azure Onboarding Concierge and Success Center.
Comments
0 comments
Article is closed for comments.