Global Administrator Privileges Required

You’ll need a Global Administrator’s login to access the Domains page and Partner Relationships pages in your Microsoft 365 Admin Center.

Learn more about admin roles in the Microsoft 365 admin center and assigning admin roles in the Microsoft 365 admin center.

The person who registered your organization with Microsoft for Nonprofits is, by default, one of the Global Administrators.  However, these privileges can be removed, and it is not guaranteed the login associated with the person who registered still has these privileges.

Global Administrator Support

Contact Microsoft for Nonprofits support for assistance accessing your Global Administrator’s login or becoming the Global Administrator. Access the Microsoft for Nonprofits support request form by typing a brief description under How can we help? and then selecting “Get Help”. 

Only Microsoft can update administrator privileges and make other updates to Microsoft account; TechSoup does not have access to Microsoft's systems to make these types of updates on an organization's behalf.  If the Microsoft Support representative asks you to contact TechSoup, please inform them that you require admin permissions support and TechSoup confirmed we cannot assist with this type of support request.  

How to Resolve the Error

The following instructions should resolve the "Your domain and authorization could not be verified." error you are experiencing.

Domain provided has not received or no longer has a Nonprofit tag with Microsoft.

To request Microsoft for Nonprofits on TechSoup organization will need to have registered on the Microsoft for Nonprofits website and been validated as a nonprofit.  Organizations can login to their Microsoft for Nonprofits account to check their validation status.

“(Default)” domain wasn’t selected or entered.

Organizations can add multiple domains to their Microsoft 365 Admin Center.  When entering your domain during on TechSoup, your organization will need to use the domain listed as “(Default)” .  If domains are automatically listed during Step One of the process, select “None of these”, under What is your validated domain?, to enter a domain instead.

Visit the Domains page in your Microsoft 365 Admin Center to review your organization's domains.  You can also find that Domains page by visiting your Microsoft 365 Admin Center and, in the menu on the left of the page, choosing Show All > Settings > Domains.  Check out this video guide to finding your default domain.

Please Note:

• The domain automatically listed by TechSoup is not necessarily the “Default” domain that is listed on the Domains page in your Microsoft 365 Admin Center.  
• The “Default” domain does not have to be the onmicrosoft[.com] domain created when joining Microsoft for Nonprofits.
• The domain is not an email address.  For example, if the domain is is test.onmicrosoft[.com], it should not be entered as test@test.onmicrosoft[.com]. 

Your organization hasn't authorized TechSoup as one of their Microsoft partners.

When adding a Microsoft on-premise product to your cart for the first time, we’ll ask you to confirm your organization has authorized TechSoup as a partner in Microsoft 365 Admin Center.

Complete this authorization by visiting the Partner Relationships page in your Microsoft 365 Admin Center.

You can also find the Partner Relationships page by visiting your Microsoft 365 Admin Center and, in the menu on the left of the page, choosing Show All > Settings > Partner relationships. On that page you’ll see all of the partners you have authorized as providers.

Check out this video guide to navigating the authorization process when adding a Microsoft product to your cart on TechSoup.

Grayed Out "Accept and Authorize" Button

When the Accept and Authorize button is grayed out on the Partner Relationships page within your Microsoft 365 Admin Center, the following troubleshooting should resolve this issue:

1. Using a Global Admin login, navigate to the Billing accounts page within your Microsoft 365 Admin Center — choose Billing from the menu on the left. Billing accounts is one of the subsections.
2. On the Billing accounts page, review and ensure that all of your billing information is listed and that there are no blank fields.
3. At the bottom of the Billing accounts page, select the My organization does not have a registration number option under Registration number (Optional). The Registration number (Optional) field may be hidden; click Edit to reveal this field.
4. If the Accept and Authorize button is still grayed out on the Partner Relationships page, log out of your Microsoft Admin Center account, wait one hour, and log back in. Microsoft's system sometimes has a delay recognizing and syncing your account update

Most recent version of the Microsoft Customer Agreement (MCA) has not been signed.

Microsoft periodically requires members to sign their Microsoft Customer Agreement (MCA) and will block requesting new nonprofit offers, and accessing offers you have already requested until the most recent version of the MCA is signed.  While an organization may have signed a MCA in the past, they should still check to confirm a newer version isn't available. 

MCA Support

Contact TechSoup Customer Service if you are unable to sign the  Microsoft Customer Agreement (MCA) and we can manually process the MCA for you.

Billing information in your Microsoft 365 Admin Center is not fully filled out.

Using a Global Admin login, navigate to the Billing accounts page within your Microsoft 365 Admin Center.  You can also access the Billing accounts page by choosing Billing from the menu on the left, then Billing accounts from the subsections.

On the Billing accounts page, review and ensure that all of your billing information is listed and that there are no blank fields.

Support

Completed all of the How to Resolve the Error steps above and still unable to add the Microsoft on-premises offer to your cart or update your domain in your TechSoup account?  Contact TechSoup Customer Services and include: