Contents

• Live Chat Currently Unavailable
• How do I access Live Chat?
• Am I chatting with a real person?
• How long is the average wait time on Live Chat?
• Why was I kicked out of the Live Chat queue?
• Why can’t I call TechSoup Customer Service?
• What can TechSoup help me with?
• Did TechSoup Change their Live Chat hours of operation?

Live Chat Currently Unavailable

TechSoup Canada’s live chat is temporarily unavailable. We anticipate TechSoup Canada’s live chat becoming available again by Fall 2026.

While the live chat option is closed for system improvement, members can still use the Help widget, ,  to ask our Chat AI questions or email TechSoup Canada Customer Service to request support.

We appreciate our members’ patience and understanding while the live chat is closed for system improvements.

How do I access Live Chat?

Follow the instructions in TechSoup Support article: How to Contact TechSoup Canada Customer Service.

Am I chatting with a real person?

Yes!  When you access the Help widget,, you will first be connected with the TechSoup Support Virtual Assistant.  To connect with one of our skilled TechSoup Customer Service representatives, you will need to enter one of the terms or phrases in How to Contact TechSoup Canada Customer Service.

How long is the average wait time on Live Chat?

During certain times of the year our Live Chat wait times can exceed two hours. 

TechSoup Canada is a Canadian federal nonprofit organization who strives to provide quality support with the resources available to us.  We appreciate our members’ patience when we experience delays and are always working towards improving our response times.

Why was I kicked out of the Live Chat queue?

In rare cases when there are wait times over 20 minutes long, browsers have been known to time out while a member is waiting to connect with a TechSoup Customer Service representative.  

We recommend periodically posting in the chat window to ensure your browser does not time out and kick you out of the waiting queue.

Why can’t I call TechSoup Customer Service?

Beginning in 2024, TechSoup Canada Customer Service transitioned to supporting our members exclusively through Live Chat.  As a nonprofit ourselves TechSoup does our best to provide quality and timely service with the resources we can sustain.   At this time we have determined our resources are best focused on email and Live Chat support.  

Learn more about TechSoup and the TechSoup Global Network.

What can TechSoup help me with?

TechSoup offers a range of support, services, and resources to our members.  The type of support you are looking for will determine which TechSoup team it is best to work with.

TechSoup Customer Service

Use the Live Chat to connect with our customer service team, who can support you with:

• TechSoup account management (e.g. finding your association code)
• Eligibility questions
• Navigating resources and requesting offers on www.techsoup.ca 
• Basic product information and support
• Locating fulfillment information and support information / resources (e.g. download and installation).

TechSoup Digital Solutions and Services

TechSoup strives to support nonprofits, and we've partnered with experienced service providers that were chosen specifically for their expertise in the nonprofit sector.  TechSoup Services does its best to ensure that your organization has access to the professional services you need to meet your mission objectives. 

Get started with TechSoup Canada’s IT Help Desk Services to learn more about the available Help Desk services and request a free TechSoup Services consultation to select the right service for your organization.

Please note, TechSoup Services is unable to provide TechSoup account management, eligibility, and general customer service support. Instead, contact TechSoup Canada Customer Service for assistance.

TechSoup Events

We regularly host free webinars with a range of high-level Canadian and international speakers. Check out the Grow Your Skills tab on our menu to learn more! For more live events across Canada and around the world, visit the TechSoup Connect platform. 

Did TechSoup Change their Live Chat hours of operation?

Beginning in February 2026, TechSoup Canada's Live Chat hours of operation have been updated.  Review the current Hours of Operation and Closure Dates in How to Contact TechSoup Canada Customer Service.